Construction Support Manager (North) - Siniat

Etex; Birmingham; Hybrid; GBP 40,000 - 65,000; Full time

Job summary

An established industry player is seeking a Construction Support Manager to provide technical support across the Midlands and North UK. This role involves delivering expert consultation, ensuring system integrity, and resolving complex on-site issues. With a focus on building strong relationships and delivering reliable technical guidance, you will play a key role in enhancing customer satisfaction. Join a company committed to sustainability and teamwork, where your contributions will help shape a better future in construction.

Qualifications

• Strong experience in the construction industry, ideally with knowledge of similar products.
• Ability to make critical technical decisions independently and safely.

Responsibilities

• Deliver customer consultation on technical execution to resolve on-site issues.
• Provide clear technical guidance to customers and internal teams.

Skills

Technical Support

Construction Knowledge

Customer Consultation

Problem Solving

Team Collaboration

Education

Degree in Construction Management or related field

Job description

Construction Support Manager (North) - Siniat

Join to apply for the Construction Support Manager (North) - Siniat role at Etex

Construction Support Manager (North) - Siniat

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Join to apply for the Construction Support Manager (North) - Siniat role at Etex

At Etex, we seek to make a meaningful impact in the lives of our customers and our communities. Are you looking for a company where you can learn, grow & lead? Join us as Construction Support Manger covering Midlands and North UK, with Regular Travel!

This role delivers comprehensive technical support and advice during the construction phase for key customers, projects, and sectors.

What you’ll do:

• Deliver customer consultation on final technical execution to resolve unforeseen issues and complex on-site situations.
• Ensure system integrity where company products are used.
• Advise customers on how to meet warranty requirements.
• Travel to construction sites, customer locations, and head office as required to resolve technical issues and attend meetings.
• Senior technical support position requiring significant expertise and in-depth construction experience.
• Ability to make critical technical decisions independently, safely, and promptly.
• Provide clear technical guidance to customers and internal teams, instilling confidence in our solutions.
• Deliver project-specific technical guidance during construction for defined projects.
• Provide support for complex enquiries and review standard/bespoke details.
• Contribute to the development of FAQs and technical documentation across the UK for the full range of Siniat and Etex solutions.
• Work closely with Drywall Site Technicians, Technical, and Commercial teams to provide exceptional support.
• Share technical insights to improve company offerings and services.
• Lead knowledge-sharing sessions to update the wider team on technical issues and best practices.

What you’ll bring:

• Strong experience in the construction industry, ideally with knowledge of similar products used in project construction.
• Able to build trust and form strong working relationships with customers and colleagues.
• Confident in explaining technical information clearly and persuasively.
• Focused on delivering practical, reliable technical support that meets customer needs.
• Enjoys sharing knowledge and helping others learn and grow.
• Works well as part of a team, collaborating across technical and commercial roles.
• We are named the world's #1 most trustworthy company in the construction sector by Newsweek and Statista in 2023!
• Our culture – we connect & care about those around us. We nurture teamwork, communities, partnerships and new ways of working, placing the highest importance on the safety and working environment of our people.
• Our ‘Road to Sustainability 2030’ is our plan to help build a better, sustainable future. We work towards this vision by caring about our social and environmental impacts and developing innovative solutions
• We have a strong conviction that diversity of thinking helps us to deliver a strong and sustainable performance. It is also essential for us that everyone feels part of the team. In this spirit, we are committed to equal opportunities and zero tolerance towards discrimination
• Flexibility: For us, hybrid and flexible working is all about trust, and we want you to be able to do your best work(depending on the role).

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wholesale Building Materials

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