Construction Customer Success Manager

Buildots; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Equity for all

Dog-friendly

Hybrid work

Work-life balance

Job summary

Buildots, the world’s leading construction intelligence platform, seeks a Customer Success Manager to drive onboarding, adoption, and ROI across multiple projects in London. You will be the voice of the customer, align with product teams, and help expand relationships with key accounts while traveling up to 20%.

You will manage on-site implementations, train users, and collaborate with a fast-growing team to ensure data is embedded into day-to-day practices across projects.

Qualifications

• 5-7 years of construction professional experience (site-based preferred).
• Strong stakeholder management and networking skills with senior and junior colleagues.
• Proactive, independent, and capable of end-to-end ownership of customers.

Responsibilities

• Provide strategic advisory services to maximize adoption, onboarding, and ROI across multiple construction projects.
• Lead relationships with key champions, ensuring they feel supported while voicing customer needs internally.
• Efficiently onboard new users and drive seamless adoption with on-site training.
• Extract insights from data and feedback to influence Buildots product roadmap and features.
• Demonstrate demonstrable value to customers and document success stories for internal use.
• Collaborate with the customer success team to refine delivery and build playbooks for ongoing impact.

Skills

Stakeholder management

Change management

Project delivery

Communication skills

Travel willingness

On-site experience

Job description

Buildots is the world’s most advanced construction intelligence platform. By comparing schedules and BIM against site reality, its advanced AI transforms granular data into insights that unlock operational excellence.

Fortune 500 contractors and owners trust Buildots, including STO Building Group, Multiplex, Intel, Sir Robert McAlpine and Wates. Its impact is proven at every scale, from multi-family projects to multi-gigawatt data centers.

With close to $300M raised and major expansion planned for 2026, this is a unique opportunity to join a fast-scaling company reshaping one of the world’s largest industries.

About The Role

Buildots brings groundbreaking capabilities to managers on construction sites, far beyond everything they have seen before. We are looking for a Customer Success Manager to take part in the implementation of these capabilities on construction projects to ensure successful delivery for our customers. This position is about making sure the project and the users within it make the most out of the system, and building upon that success to generate business with the contractor’s future projects.

As a CSM within Buildots you are responsible for the set-up and onboarding of all new projects within your portfolio, and then the successful product adoption across multiple users within the projects. We want to ensure the data Buildots offers becomes embedded into the day to day practices of our projects, which leads to adoption across our key accounts. Within the organization you will be the voice of the customer, working to provide relevant and critical information to our product managers, you’ll provide user stories and wins to the account teams helping to support the successful expansion within our key accounts. Alongside this you’ll work closely with our technical team to ensure project data is correct, as projects evolve so does their digital twin within Buildots, alongside your dedicated VDC you’ll need to ensure we’re ahead of the game.

What You'll Do:

• Provide strategic advisory services to maximize customers' adoption, implementation, and ROI from Buildots across multiple construction projects.
• Lead the relationship with our key champions ensure they feel supported by Buildots, whilst also promoting the customer voice inside the business.
• Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it.
• Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.
• Bring determinable value to the customers that can be recorded and reported internally as customer stories
• Work within the customer success team to shape and refine delivery for clients by using expert knowledge. Creating and updating playbooks within the team, ensuring an ongoing legacy of Customer Success Delivery.

Requirements:

• 5-7 years' experience as a construction professional, preferably site based (i.e. Project Manager, Site Manager, Project Engineer, Project controller)
• Comfortable with change management, ability to learn from successes and failures to help find better strategies and solutions, ability to effectively elevate to management when needed, contribute to building the company's success secret sauce
• Proven stakeholder management and networking skills, with examples of working with senior positions alongside junior team members within your customer base
• Ability to thrive in a fast-paced startup working environment handling multiple priorities, whilst maintaining high attention to detail with best-in-class service delivery results.
• You’re a pro-active and independent achiever, self-learner, able to handle a task from idea to production. You’re responsible for full ownership of your customers and finding creative solutions which land with your users and market.
• Excellent written and verbal communication skills, including the ability to explain complex concepts in simple terms to clients, adapting to different cultural communication styles, and often in a group setting
• Willingness to travel up to 20%
• Candidates must be able to work in London 3 days a week

Buildots is building the AI layer construction will run on, and we're moving at a pace that's redefining what growth looks like in this industry. We're partnering with some of the largest builders and investors on the planet to bring intelligence to a market worth trillions of dollars – and hiring smart, ambitious people to help us do it.

Own it from day one.

We give our people responsibility and autonomy. You get the chance to take the initiative and get the job done.

Grow as fast as we do.

The company's trajectory sets the ceiling, and right now there isn't one.

Join an elite team.

We combine world-leading AI, computer vision and construction expertise. This unique blend helps us innovate faster and better than others.

Share in what you build.

Every employee gets the chance to hold equity. You're invested in the outcome, not just working toward it.

We hold ourselves to the highest standards, empowering our people to turn good ideas into action.
But we also respect life outside of work, with policies that support balance, families and fun.

Mix time in the office and working from home.

Parent-friendly

A family-friendly workplace that supports parents.

Dog-friendly

Bring your dog to the office any day.

Employee equity

Share our success – equity options for all team members.

Community impact

Get opportunities to volunteer and give back.

Celebrate your hard work

Regular social events, meals and celebrations.