Connectivity Operations

Crane Venture Partners; Greater London; Hybrid; GBP 70,000 - 100,000; Full time

Benefits offered by this job

Stock options

Home office stipend

Learning & development budget

Free phone and international data plan

Job summary

Gigs is building the operating system for mobile services. As Connectivity Operations, you’ll support day-to-day workflows across carrier onboarding, pricing updates, and performance monitoring, coordinating with Product, Engineering, and Finance to improve processes and solve real-world telecom challenges.

This entry point offers growth into operations, strategy, or product at a fast-moving startup, with opportunities for focused remote work and regular time in hubs.

Qualifications

• 2–3 years in an analytical or operational role in tech, consulting, finance, or a startup.
• Strong problem-solving and attention to detail; comfortable with spreadsheets and new tools.
• Clear written and verbal communication; proactive and hands-on mindset.

Responsibilities

• Support core connectivity operations — track and coordinate workflows for carrier onboarding, pricing updates, and performance monitoring.
• SIM Management and Inventory — oversee SIM ordering, inventory tracking, and distribution across markets.
• Escalations and Troubleshooting — own issue resolution for lower-priority partner escalations; coordinate with Product and Support to triage connectivity issues.
• Testing and QA — plan and execute SIM and feature testing; coordinate with freelancers or BPOs; report test coverage and timelines.
• Work with data — gather and analyze metrics to identify trends and support operational decisions.
• Improve processes — document workflows, identify bottlenecks, and implement scalable solutions.

Skills

Analytical mindset

Communication skills

Proactive

Tools

Notion

Looker

SQL

Job description

About Gigs

At Gigs, we're building the operating system for mobile services—a platform that lets tech companies embed global connectivity into their products effortlessly.

Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity—bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity.

Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We’re tackling deep technical and regulatory challenges to make connectivity truly seamless.

If you’re driven by curiosity, creativity, and the chance to shape the future of telecom, we’d love to hear from you.

Things We Care About

We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard.

• Speed. We move and we ship. We set bold deadlines and treat every week like it matters.
• Ownership. If you see something broken, fix it. We don't wait for permission.
• Customer Obsession. Our customers' product is our product.
• Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information.
• First principles. We don't ask how things have been done before. We ask why they were done that way at all.

The Role

As a Connectivity Operations, you’ll support the day-to-day operations that keep our connectivity services running smoothly across global markets. You’ll play a critical role in making sure our operations run smoothly — from testing and troubleshooting to SIM logistics and partner coordination. You’ll work cross-functionally with teams like Product, Engineering, and Finance — diving into data, improving processes, and helping us solve real-world problems with a bias for execution.

This is a great entry point for someone who wants to grow in operations, strategy, or product at a high-growth startup — and learn the ins and outs of a technically complex, fast-moving business.

Salary range:

• UK: £70,000 - 100,000

What You Will Do

• Support core connectivity operations — help track and coordinate key workflows across carrier onboarding, pricing updates, and performance monitoring.
• SIM Management and Inventory — Oversee SIM ordering, inventory tracking, and distribution processes across all markets
• Escalations and Troubleshooting — Take ownership of issue resolution for lower-priority partner escalations. Collaborate with internal stakeholders (e.g. Product, Support) to triage and resolve connectivity issues
• Testing and QA — Plan and execute SIM and feature testing across global providers. Coordinate with freelancers or BPOs to manage test execution. Track and report on test coverage, timelines, and results.
• Work with data — gather and analyze metrics to spot issues, identify trends, and support operational decisions.
• Improve processes — document workflows, identify bottlenecks, and help implement more scalable solutions.

What You Will Need

• 2-3 years of experience in an analytical or operational role — whether in tech, consulting, finance, or a high-paced startup.
• Strong problem-solving skills and attention to detail — you’re comfortable with spreadsheets and picking up new tools quickly (e.g. Notion, Looker, SQL, etc.).
• Clear written and verbal communication — you know how to keep stakeholders aligned and informed.
• Proactive, hands-on mindset — you’re not afraid to dive into the weeds to get things done.
• An interest in telecom, APIs, or connectivity is a plus — but curiosity and willingness to learn go even further.

Work At Gigs

At Gigs, we value in-person collaboration. We believe the best ideas, decisions, and relationships are built when teams spend meaningful time together, and our culture is designed around that belief. We support flexibility where it makes sense. Some focused work can be done remotely, and not every role or week looks the same. You should expect regular time in one of our hubs, as well as occasional travel for team workshops, customer meetings, and Gigs Republic, our bi-annual company off-site. Our offices are designed to feel like home-inspired workspaces, with plants, thoughtful tools, and small, tight-knit teams that make collaboration feel natural, energizing, and effective.

What We Offer

At Gigs, we believe in rewarding excellence. We offer competitive compensation and stock options because we see you as a true partner in our growth. We also provide stipends for your home office or work setup, a budget for learning and development to fuel your career, and of course, a free phone and international data plan

Want to learn more about our benefits, hubs, and what it’s like to work at Gigs? Check out our Careers page.