Connectivity administrator - Fixed term contract

Jisc; United Kingdom; On-site; GBP 23,000 - 29,000; Part time

Benefits offered by this job

Hybrid work

Hub offices in London, Bristol, Mcr &

Learning & development

Job summary

Jisc is seeking a Connectivity administrator on a fixed term contract to March 2027. You will manage the end-to-end customer fulfilment process, coordinating with suppliers and customers across the Janet network, and ensure accurate recording in information systems.

The role is hybrid with hubs in London, Bristol, Manchester and Oxford, offering a comprehensive benefits package and a supportive learning culture at Jisc.

Qualifications

• Experience in a service delivery environment, preferably in telecommunications or network services.
• Familiarity with SLAs/OLAs is desirable.
• Strong organisational and communication abilities.
• Methodical approach with the ability to analyse information and anticipate problems.

Responsibilities

• Act as project manager during end-to-end customer fulfilment from request to service acceptance.
• Coordinate with suppliers, network engineers, project managers and customers to plan and complete tasks.
• Communicate project information to customers and suppliers and monitor updates.
• Ensure accurate recording of project activities in information systems.

Skills

Service delivery

SLAs/OLAs

Organisational skills

Communication skills

Problem analysis

Job description

Connectivity administrator - Fixed term contract

United Kingdom

Job Description

Posted Monday 17 August 2026 at 00:00

Salary: From £26,000 per annum + comprehensive benefits package. This role is on the Jisc Skills framework.

Jisc grade: CSS1 (internal use only)

Job Type: Fixed term contract to March 2027

Hours: 35 hours per week

Reports into: Service delivery team manager

Working style: Hybrid - A blend of working from home and your nominated hub office. We have hubs located in London, Bristol, Manchester and Oxford.

About Jisc:

For 30 years Jisc has pioneered digital solutions for UK education and research, transforming how knowledge is created, shared and used.

We are uniquely positioned to protect, promote and lead the sector in digital and data transformation, making a difference to students, communities and society. Together, we are working to build a better digital future for education and research.

Raise your potential at Jisc through our culture of lifelong learning. At Jisc, we're all about growth, so embrace new challenges, sharpen your skills and shape a career that excites you.

The role:

We have a rare opportunity for a Connectivity administrator to join a lovely team on a secondment basis.

The network delivery group is responsible for the fulfilment of connectivity services to members and customers, the build of core Janet infrastructure, and the ongoing management of Jisc’s portfolio of connectivity services. The connections group is primarily responsible for the first of these areas, fulfilment of connectivity services to members and customers.

The primary focus of the connections function is to work with Jisc members, Jisc staff and network suppliers to provide connectivity and services across the Janet network.

You will be expected to project manage, drive and record the customer fulfilment process from initial request to service acceptance, championing the customer within Jisc and back to key suppliers.

What you’ll be doing:

• Act as project manager during the end-to-end customer fulfilment process, from request, through quote, contract, order, delivery, commissioning, and ultimately service acceptance.
• Work with suppliers, network engineers, project managers and customers/members to plan, capture and complete a complex series of tasks.
• Act as communication point between customers and suppliers to gather and disseminate project information and updates.
• Ensure project activities are accurately recorded in the relevant information systems.

What we are looking for:

• Proven experience of working in a service delivery environment (it would be a bonus if you have previous experience working for a Telecommunications Network or Supplier, or Internet Service Provider).
• Familiarity with SLAs/OLAs would be ideal.
• Excellent organisational and communication skills.
• Well organised with a methodical approach to work.
• Ability to analyse information and anticipate problems.

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Specific patterns for working in the office are not mandated, and the frequency of time worked in the office is agreed with your manager. Meeting in person is something we value so you may need to travel on occasion to any of our hub offices.

Why work for us?

At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.

Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.

Discover the amazing benefits we provide! Here’s what you can look forward to:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
• Buy up to an additional 5 days leave during the flexible benefits window
• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
• A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• A wide range of discounts and cashback from retailers and big-name high-street stores
• Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave

Equity, diversity and inclusion:

Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.

We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.

Sponsorship:

Please note that this role is not eligible for Skilled Worker visa sponsorship. This decision is based on current Home Office eligibility criteria, which require specific conditions to be met in terms of job type, salary level, and other factors. As such, we are unable to offer sponsorship for this position.