Connections Support Co-Ordinator

Northern Powergrid; Sunderland; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Job summary

Northern Powergrid is recruiting for a Connections Support role based in Sunderland. You will screen and progress customer connection applications, coordinating with technicians and works coordinators to ensure a smooth, accurate journey for each customer.

The role requires strong organisation, attention to detail and the ability to manage competing priorities while delivering high-quality service. 25 days holiday and a structured progression path support your career.

Qualifications

• Minimum 2 A-Levels or Level 3 qualification.
• Customer-focused mindset with ability to manage workload and deadlines.
• Experience in data flow and administration is beneficial.

Responsibilities

• Screen connections applications from customers for minimum information and progress through to the Connection Technician/Works Coordinator.
• Release schemes to technicians with accurate information to enable a smooth journey for the customer.
• Perform network checks and take follow-on steps, liaising with multiple departments as required.
• Desktop work on multiple systems to progress customer requests across various workstreams (service disconnections, diversions, unmetered supplies, generation, street lighting).
• Support colleagues within the wider connections teams.
• Manage own workload and adjust priorities as volumes change.
• AssistTechnicians/Works Coordinator to ensure a 10/10 customer experience.

Skills

Customer service

Organisation

Attention to detail

Time management

Communication

Teamwork

Education

2 A-Levels or Level 3

Job description

These vacancies have a planned start date of the 11th January 2027.

Do you want to help power your career and be part of an evolving energy industry?

The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of delivering a power network that meets the region’s needs, now and in the future.

Reporting to a Connections Manager, you will be responsible for preparing domestic & small commercial applications through its quotation journey, working alongside our Connections Technician and Works Coordinator, supporting them throughout the process. This could be to accommodate a new build property, an existing property requiring an increase or amendment of supply, requesting low carbon technology or a small commercial business. 10/10 customer service is what Northern Powergrid strives for, and your role is crucial in this journey.

We are looking for enthusiastic individuals who are committed to working in a fast-paced environment, while also delivering and maintaining quality. As well as wanting to be part of a winning team and giving great customer service at every step of the journey.

Key Responsibilities:

• Screening connections applications received from customers for minimum information and progressing system administration of each application through to the Connection Technician and / or Works Coordinator.
• Releasing schemes to Connection Technicians / Works Coordinator with an accurate appraisal of the information required to enable a fluid journey for the customer.
• Complete network checks & take the necessary follow-on steps, liaising with a range of departments as required, in-line with Design Rules, Guaranteed Standards & the internal price book.
• Desktop working on multiple systems to progress customer requests across multiple workstreams such as service disconnections, diversions, unmetered supplies, generation and street lighting.
• Providing support to colleagues within the wider connections’ teams.
• Managing own workload & be able to adjust priorities as work volumes alter.
• Supporting the Connection Technicians / Works Coordinator to ensure customers’ experience with us is 10/10.
• Assisting the wider Northern Powergrid team during Major Incidents.

Starting salary: £26,676, with progression to £29,395 (P&A L2 pp6-8)

• 25 days holiday

Does this sound like you?

• Customer Service focussed – You will be the first engagement with a customer along their journey. You must have the ability to meet their expectations & progress their application in a timely manner.
• Excellent Organisational & Time Management Skills – The ability to manage & effectively prioritise workload to meet business requirements.
• Attention to detail – an ability to work accurately in line with set policies and procedures and able to identify when a variation is needed and elevate accordingly.
• Results driven – responsible for your productivity to meet and/or exceed performance targets and comply with standards.
• Effective Communicator – Be able to adapt your communication style & method to suit your audience, including verbal and written communication.
• Team Working – One of Northern Powergrid’s Power Principles. You must be a strong team player & be willing to support your immediate & the wider team.
• Minimum 2 A-Levels or Relevant Level 3 Qualification.

Other Beneficial Attributes/Experience:

• Previous experience within data flow and administration environment.
• Basic understanding of the power distribution network including new connections & the regulatory and legislative framework, although this is not essential as training will be provided.

Closing date for applications: 30th August 2026

Applicants are considered on the basis of their suitability for the post irrespective of sex, marital status, sexual orientation, gender re-assignment, race, age or disability, in accordance with the Equality Act 2010.