Connections Operations Officer

Forestry England; United Kingdom; Remote; GBP 40,000 - 55,000; Full time

Benefits offered by this job

Pension scheme

Annual leave 25d

Discounts (STaRis)

Free parking

Arboretum access

Career development

Job summary

Forestry England is seeking a Connections Operations Officer to manage the Salesforce CRM platform and related products across the Connections Programme. The role requires a solid understanding of business operations and the ability to bridge between Forestry England teams and CRM initiatives.

This fixed-term, 37-hour per week position can be worked remotely from anywhere in the UK, with occasional travel to Forestry England offices (about 4–6 times per year).

Qualifications

• Experience with Salesforce CRM and related Cloud products.
• Ability to coordinate cross-functional projects and stakeholders.
• Understanding of CRM's strategic role in delivering programme aims.

Responsibilities

• The Salesforce platform at Forestry England has reached a level of maturity with a range of solutions that the business users across various functions rely on.
• This role requires a good understanding of business operations and bridging the gap between Forestry England and the Connections Programme.
• The CRM Operations Officer will enable the efficient running of the CRM System team and projects supporting Salesforce and related products (Experience Cloud, Marketing Cloud, Service Cloud, FinDock, Gimbal).
• Location can be remote within the UK; travel to Forestry England offices is possible between 4–6 times per year.

Job description

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Job Reference forestryengland/TP/14273/864

Number of Positions:

1

Contract Type:

Fixed Term Appointment

Working Hours:

37

Location:

Remote Worker

Closing Date:

27/11/2026

Job Category:

Recreation

Region:

National

Business Unit:

National Operations

Job Introduction

We are Forestry England.

We live and breathe forests.

Job title: Connections Operations Officer

Contract type: Fixed Term Appointment

Hours: 37

Vacancy closes: 27th November, 23:58

Join us. We're foresters, professionals and experts. We are a passionate team who love to share our enthusiasm and want to make a positive difference for you and the environment.

Together, we’re using our scale and expertise to grow the nation’s forests for everyone. We’re already adapting our landscapes for tomorrow, and getting stuff done today, like creating amazing places and experiences for you to enjoy. We're providing vital homes for wildlife, making our air cleaner to breathe and producing sustainable timber.

What you’ll do…

The Salesforce platform at Forestry England has reached a level of maturity with a range of solutions that the business users across various functions rely on.

This role of Salesforce Operations Officer requires a good understanding of business operations and bridging the gap between Forestry England and the Connections Programme. The post holder should understand the strategically critical role of the CRM System in delivering the visions and aims of Forestry England and the Growing the Future 2030 programme.

At Forestry England the CRM Operations Officer will enable the efficient running of the CRM System team and projects that support the Salesforce platform and other Salesforce products, for example Experience Cloud, Marketing Cloud, Service Cloud and Salesforce native apps like Gimbal and FinDock. The post holder will be responsible for coordinating activities within the business to ensure successful and smooth running of projects, people and platforms for the system.

The location of this post is within the CRM System Team and post holder can be remote. The post responsibilities cover the whole of England, and it is expected that the post holder may need to travel occasionally.Please be aware that this role can only be worked in the UK and not overseas.

Where you’ll work…

Remote work, with some travel nationally to Forestry England Offices where required (Current expectations is between 4 to 6 times per year)

Alongside your salary, Forestry England contributes an average of 28.97% towards your pension. You will become a member of the Civil Service Defined Benefit Pension Scheme.

• 25 days holiday a year, raising by one day every year’s service, up to 30 days (pro-rated for part time employees) plus additional days off such as bank holidays.
• STaRis our employee benefits scheme offering discounts on everyday supermarket shopping, as well as other things such as hotel stays clothes, mobile phones, other electrical items, medical and car insurance, holidays, gym discounts, household bills, Headspace wellbeing app.
• free parking at Forestry England sites and free entry to our National Arboretums at Westonbirt and Bedgebury.
• a commitment to lifelong learning through career development. Forestry England will support your career development in a variety of ways, including continual professional development, support for individual learning plans and sponsored membership of professional bodies.

We may also be assessed on Experience, Strength based questions, and/or the Technical Success Profile at the interview. The technical element could include a presentation, practical or written task.

Working for the Civil Service…

Forestry England is part of the Civil Service. The Civil Service has a Disability Confident Scheme (DCS). This means candidates with disabilities who meet the minimum selection criteria during the application process will be guaranteed an interview. We also offer a Redeployment Interview Scheme to current civil servants who are at risk of redundancy, and who meet the minimum requirements for the role. This role is also part of the Great Place to Work for Veterans and Prison Leaver Recruitment initiative.

Within Part 7 of the Immigration Act 2016, it is essential that applicants should have the ability to provide conversation in accurate spoken English.

Our recruitment process makes appointments based on fair and open competition and merit, as outlined in the Civil Service Commissioners’ Recruitment Principles. If you feel your application has not been treated in in line with/according to these principles and you wish to make a complaint, please email: [e-mail] .