Configuration Manager

TN United Kingdom; London; On-site; GBP 40,000 - 80,000; Full time

Job description

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Securitas is a world-leading safety and security solutions partner that helps make your world a safer place. By leveraging technology in partnership with our clients, we offer a broad portfolio of value-enhancing services and solutions integrated across the security value chain – from on-site services to advanced monitoring, comprehensive risk prediction and advisory services.

With around 341,000 employees in 44 markets, our innovative, holistic approach with local and global expertise makes us a trusted business partner to many of the world’s best-known companies. Benefitting from almost nine decades of deep experience and guided by our values of integrity, vigilance, and helpfulness, we create sustainable value by helping our clients optimize their operations and protect what matters most - their people and assets.

About the role

Reporting to the Global Securitas Operating Center (GSOC) Manager, a Configuration Manager is in charge of managing the configuration and deployment of the GSOC systems, delivering a global service.

This includes overseeing (key) users ensuring that they are effectively utilizing the systems (i.e. managing and supporting (key) users who are responsible for specific systems or applications within the organization).

Within this role, the Configuration Manager is responsible for system configuration (i.e. ensuring that systems are configured correctly and meet the organization's requirements) and providing training / coordination of training & ongoing support to (key) users in the physical GSOC, as well as country key-users to ensure they are proficient in using the systems.

With the help of (key) users, the Configuration Manager drafts changes, validates functional specifications, manages User Acceptance Tests (UAT), and formally approves delivered functionalities.

Responsibilities:

• “Setting up” of the GSOC systems (e.g. MAS EX, Immix), safeguarding data models, configuration templates and authorization of different types of users.
• Coordinating implementations of updates and new functionalities in collaboration with internal and external parties, and ensuring up-to-date documentation and manuals.
• Documenting and approving work-instructions (managing the centralized database).
• Monitoring and analysing system performance.
• Delivering management information from the GSOC systems.
• Managing issues in a structured way and, if needed, escalating incidents in a timely manner.
• Acting as an intermediary between the user and application management (application owners) and representing the user organization within the application management organization.
• Preparing drafts of changes, validating functional specifications and supporting the application management organization in the change management process.
• Executing and/or coordinating User Acceptance Tests (UAT) and formally accepting the delivered functionality.
• Training, guiding and supporting key users and end users.
• Recruiting, developing and managing the key-user team (as the GSOC grows).

Skills:

• Technical knowledge and experience of SOC systems / applications.
• Strong communicator with sensitivity and respect for cultural differences.
• Structured and analytical way of working and proven project management skills.
• Knowledge of relevant organizational and business processes.
• Strong operational background and general understanding of IT related topics.
• Capable to weigh interests of different stakeholders (setting the right priorities).

Location

Role can be based in United Kingdom, preferably in the Milton Keynes area.

Working conditions

We are looking for longer partnership offering you a contract of employment. The position is full-time, but part-time (minimum 32 hours) is also negotiable.

What we offer?

At Securitas, we believe in doing the right thing and doing it well. For our customers and our employees. Our employees come from all walks of life and bring with them a multitude of talents and perspectives. We aim for diverse representation throughout the company, and we are committed to equal pay, safe working conditions, gender balance and an inclusive work environment with a wide range of skills and development opportunities.