Configuration Management Database Expert

Whitehall Resources Ltd; United Kingdom; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading IT services company is seeking a Configuration Management Database Expert for a contract role in Berkshire. The successful candidate will oversee the operational tasks associated with the CMDB and drive its maturity and utilization within the organization. Candidates must have experience with ServiceNow and demonstrate strong capabilities in managing data integrity and stakeholder collaboration.

Qualifications

• Experience with Configuration Management Database processes.
• Subject matter expertise in CMDB and related methodologies.
• Ability to collaborate with various stakeholders to ensure data alignment.

Responsibilities

• Manage operational tasks for populating and maintaining CMDB.
• Implement processes for ensuring data integrity and best practices.
• Collaborate with teams on the strategic planning and structure of the CMDB.

Skills

Data Integrity

Service Mapping

Discovery Capabilities

Tools

ServiceNow

Job description

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Configuration Management Database Expert

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Location:

United Kingdom

Job Category:

Information Technology

EU work permit required:

Yes

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Job Reference:

BBBH64210_1751968834

Job Views:

3

Posted:

08.07.2025

Expiry Date:

22.08.2025

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Job Description:

Configuration Management Database Expert

Whitehall Resources are currently looking for a Configuration Management Database Expert onsite in Berkshire for an initial 3 month contract.

*** INSIDE IR35 ***

Key responsibilities include:

* Manage operational tasks using discovery capabilities to populate, monitor and maintain CMDB CIs, ensuring that CMDB is current, accurate, and stable.
* Define, document, implement, and improve processes for the CMDB to ensure overall data integrity and alignment to best practice.
* Promotes awareness and acceptance of the CMDB, supporting maturity and growth for the utilisation of the CMDB across the business.
* Act as subject matter expert for CMDB, CSDM, discovery, service mapping and related processes.
* Collaborate with Service Design & Transition, Service Configuration, Architecture, Change Management, Service Delivery and Technical Teams amongst other stakeholders and processes to ensure accurate CMDB structure and maintenance aligning to their strategic planning and process definitions or requirements.
* Responsible for monitoring and maintaining or data integrations related to Discovery or 3rd party solutions to enrich CIs in the CMDB.
* Stay updated with ServiceNow releases and features to ensure the continued growth of the platform and processes it enables.
* Assist ServiceNow Administrator(s) with day-to-day activities as priorities require.

All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.



Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.