Conference & Reservations Co-Ordinator

Daniel Thwaites PLC; Brighton; On-site; GBP 80,000 - 100,000; Full time

Job summary

A hospitality company in Brighton is seeking a Conference and Events Co-ordinator to be the first point of contact for guests. You will manage bookings and ensure an exceptional experience for guests. The ideal candidate will be organized, calm under pressure, and proficient in IT systems. This role offers a competitive salary and many employee benefits, including generous time off and professional development opportunities.

Benefits

Competitive salary

28 days annual leave

Employee Assistance Programme

Enhanced maternity and paternity pay

Health cash plan

Generous employee discounts

Life assurance

Bespoke training programmes

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to multi-task effectively.
• Previous experience in a similar role is advantageous.

Responsibilities

• Communicate with potential and repeat guests via email and telephone.
• Manage conference and event bookings.
• Contribute to sales targets for occupancy.

Skills

Excellent communication skills

Organisational skills

Customer service orientation

Calm under pressure

Tools

Online booking systems

IT systems

Job description

As a Conference and Events Co-ordinator you are the first point of contact for guests before they even arrive

You will be a part of our busy Sales Office, joining as a sales coordinator, to ensure everything is in place to make sure the guest’s experience is the best it can be. Our Sales Team is incredibly important to us, and therefore we are looking for someone who will be passionate about our guests experience, has a flair for organisation and is meticulous in obtaining and recording our guests needs. We are looking for an amazing communicator who will always go the extra mile.

Your day to day;

• You will spend most of your day communicating with potential and repeat guests through email and on the telephone although occasional show arounds will be needed
• Using the telephone and online booking systems to seamlessly meet the guests needs
• Providing the best possible customer service to all of our guests, be it business or pleasure
• Making and assisting with conference and events bookings
• Contributing towards sales for bedroom and meeting room occupancy targets
• Using your knowledge to showcase the facilities offered at your hotel

Who are we looking for?

We’re looking for an individual who thrives on delivering great customer service and going the extra mile to exceed the guest’s expectations.

You will be calm under pressure with an excellent telephone manner and the ability to multi task.

As a lot of our reservations are managed online you must be proficient in a variety of IT systems as well as being adaptable and taking challenges in your stride.

You should have a keen eye for detail and great organisation skills. Previous experience in this or a similar role is advantageous, however full training will be provided.

In return, we are offering a rewarding role with scope for career progression along with;

• A competitive salary, negotiable dependent on experience
• 28 days annual leave
• Employee Assistance Programme
• Enhanced maternity and paternity pay
• Apprenticeships available
• Health cash plan
• Generous employee discounts
• Life assurance
• Bespoke training programmes accessible to all
• An engaging & supportive work environment