Conference Porter

The Celtic Collection; Newport; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hotel and event company in Newport seeks a Conference Porter to assist in the setup and maintenance of event spaces. The role involves supporting clients, ensuring cleanliness, and upholding safety standards. Ideal candidates have customer service experience and can adapt to a busy environment. Full-time hours and excellent benefits included.

Benefits

Fantastic benefits

Training and development opportunities

Supportive team environment

Qualifications

• Experience in a customer-facing role is essential.
• Basic IT skills are required.
• Familiarity with stock or parcel control is a plus.

Responsibilities

• Assist in the daily set-up and breakdown of event suites.
• Support clients with the movement of equipment and parcels.
• Ensure cleanliness and presentation of all event spaces.
• Report maintenance issues and ensure health and safety standards.

Skills

Customer service experience

Communication skills

Flexibility

Physical fitness

Tools

Word

Excel

Outlook

Delphi

Job description

Overview

JOB TITLE – Conference Porter
DEPARTMENT – Conference and Events
RATE OF PAY – £12.22 per hour plus fantastic benefits!
CONTRACT TYPE – Full Time – Permanent
HOURS OF WORK – 37.5 hours per week
SHIFT DETAILS – 5 days out of 7

Are you passionate about delivering exceptional service and creating memorable experiences? Join our dynamic Conference & Events team as a Porter and play a key role in the success of our events!

About the Role

As a Conference & Events Porter, you’ll be at the heart of our convention centre operations, ensuring that all meeting and event suites are set up and maintained to the highest standards. You’ll work closely with colleagues and clients to deliver seamless events, supporting the logistics and presentation of our world-class facilities.

Key Responsibilities

• Assist in the daily set-up and breakdown of meeting and banqueting suites according to resort standards.
• Support clients and guests with the movement of equipment and parcels.
• Maintain cleanliness and presentation of all event spaces.
• Ensure all equipment is cared for, controlled, and maintained in a safe, satisfactory condition.
• Report maintenance issues, accidents, and incidents promptly.
• Contribute to a positive, guest-focused culture and work collaboratively with colleagues across departments.
• Uphold health, safety, and hygiene standards at all times.

About You

You’re someone who thrives in a busy, hands-on environment and enjoys working with people. With experience in a customer-facing role, you communicate clearly and professionally, both in person and in writing. You’re comfortable with basic IT and, ideally, have some familiarity with tools like Word, Excel, Outlook, or Delphi. Flexibility comes naturally, you’re happy to work a variety of shifts and adapt to changing needs, and you’re physically fit, ready to take on manual tasks and stay on your feet for long periods.

If you’ve worked in a hotel or conference environment before, or have experience with stock or parcel control, that’s a real plus. Additional qualifications such as a driving licence, First Aid training, or Health & Safety knowledge would be great, but above all, you bring a positive attitude and a passion for delivering excellent service.

Why Join Us?

At the Celtic Manor Resort, you’ll become part of a supportive and friendly team that truly values your contribution. You’ll work in a stunning, prestigious resort environment where no two days are the same. We’re passionate about helping our people grow, so you’ll have access to excellent training, development, and real opportunities to progress your career. Most importantly, you’ll play a key role in delivering unforgettable experiences at high-profile events and conferences—making a real difference for our guests and clients every day.

Grow with Us

As a Celtic Collection employee, you will be able to say –

• I am equipped, trained, and supported to do THE BEST JOB I CAN
• I am PROUD to be part of The Celtic Collection and would RECOMMEND IT TO OTHERS
• I work in an INCLUSIVE, FRIENDLY, POSITIVE and CONSTRUCTIVE environment
• I am encouraged to LEARN, GROW and DEVELOP and to try new things in my role
• I am THANKED and RECOGNISED for the work I do, and my VIEWS and IDEAS ARE VALUED
• I am CRYSTAL CLEAR ABOUT OUR AMBITION, and I CAN CONTRIBUTE TO IT EVERY DAY

Recruitment Info

In the event we receive a high number of applications, we reserve the right to close this campaign early. All applicants must have the right to live and work in the UK. Documented evidence of eligibility will be required as part of the recruitment process, in line with current UK Visas and Immigration regulations. The Celtic Collection is an equal opportunities employer and welcomes applications from all individuals, regardless of age or background.