Conference Planner, Customer Service (Premium Clients)

TN United Kingdom; Greater London; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

An innovative firm is seeking a Conference Planner with a strong customer service background to enhance the experience of premium clients at world-class conferences. In this role, you will be pivotal in managing registrations, data reporting, and client interactions, ensuring that every detail aligns with the high standards expected at Gartner events. With a focus on collaboration and strategic thinking, you will contribute to client retention and business growth while enjoying a supportive hybrid work environment. This is an exciting opportunity to develop your career in a dynamic and inclusive workplace.

Benefits

Flexible Work Environment

Competitive Compensation

Professional Development Opportunities

Health and Wellness Programs

Qualifications

• 2+ years of customer service and/or events experience required.
• Ability to manage multiple tasks and prioritize workload effectively.

Responsibilities

• Support premium clients by managing registrations and inquiries.
• Conduct data management and reporting for event attendance.

Skills

Customer Service

Event Management

Microsoft Office

Data Management

Communication Skills

Project Management

Education

Bachelor's Degree

Tools

Customer Support Platforms

Excel

Job description

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Conference Planner, Customer Service (Premium Clients), Surrey

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Client:

Gartner

Location:

Surrey, United Kingdom

Job Category:

Customer Service

-

EU work permit required:

Yes

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Job Reference:

12dfa42280ff

Job Views:

6

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

Gartner Conferences delivers world-class conferences across the globe, attracting tens of thousands of attendees and exhibitors each year. The GBS Premium Clients team is focused on shaping a world class service experience for all clients who attend Gartner Conferences. As an ideal candidate, you would support these premium clients by ensuring swift execution and strategic thinking to aid client retention and business growth while delivering world class service aligned with Gartner’s global standards.

What you’ll do:

Process and support registrations that come through as an entitlement of the Gartner premium suite of products

Mailbox Management and Stakeholder Management to the support strategy for segmented premium client experiences

Data management and reporting (weekly reporting/dashboard planning, final event attendance data, wrap up data, quarterly check-ins for data by region, one-off data requests)

Registration audits (outreach, follow up and updating records as needed)

Registration testing support (testing sites to ensure reg codes, confirmation emails, and hotel booking flows are set up correctly for clients

Responsible for answering client and associate mailbox inquiries related to Conferences experiences

Support clients who are on site via our Ask Us Chat program

Partner with the registration/call center vendor and internal teams on day-to-day operations as well as future initiatives

Partner with internal Registration team and Technology teams to manage priorities for system enhancements, ensuring the highest level of attendee experience

Travel to events and provide support onsite as determined by Manager

What you’ll need:

Bachelor’s degree in any field

2+ years of customer service experience and/or events experience

Ability to handle in person client interactions with executive presence

Fully competent in Microsoft Office, strong Excel skills needed

Experience with project management and process improvement

Ability to manage multiple tasks simultaneously and prioritize workload

Experience with customer support platforms, troubleshooting and escalation resolution

Understanding and appreciation of technology.

Strong business writing and communications skills

Ability to successfully facilitate collaboration across multiple functions, departments and levels and serve as a role model for teamwork

#LI-DT1

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to.

Job Requisition ID:89811

Gartner Conferences delivers world-class conferences across the globe, attracting tens of thousands of attendees and exhibitors each year. The GBS Premium Clients team is focused on shaping a world class service experience for all clients who attend Gartner Conferences. As an ideal candidate, you would support these premium clients by ensuring swift execution and strategic thinking to aid client retention and business growth while delivering world class service aligned with Gartner’s global standards.

What you’ll do:

Process and support registrations that come through as an entitlement of the Gartner premium suite of products

Mailbox Management and Stakeholder Management to the support strategy for segmented premium client experiences

Data management and reporting (weekly reporting/dashboard planning, final event attendance data, wrap up data, quarterly check-ins for data by region, one-off data requests)

Registration audits (outreach, follow up and updating records as needed)

Registration testing support (testing sites to ensure reg codes, confirmation emails, and hotel booking flows are set up correctly for clients

Responsible for answering client and associate mailbox inquiries related to Conferences experiences

Support clients who are on site via our Ask Us Chat program

Partner with the registration/call center vendor and internal teams on day-to-day operations as well as future initiatives

Partner with internal Registration team and Technology teams to manage priorities for system enhancements, ensuring the highest level of attendee experience

Travel to events and provide support onsite as determined by Manager

What you’ll need:

Bachelor’s degree in any field

2+ years of customer service experience and/or events experience

Ability to handle in person client interactions with executive presence

Fully competent in Microsoft Office, strong Excel skills needed

Experience with project management and process improvement

Ability to manage multiple tasks simultaneously and prioritize workload

Experience with customer support platforms, troubleshooting and escalation resolution

Understanding and appreciation of technology.

Strong business writing and communications skills

Ability to successfully facilitate collaboration across multiple functions, departments and levels and serve as a role model for teamwork

#LI-DT1

Who are we?

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work?

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.

Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at [phone] or by sending an email to.

Job Requisition ID:89811

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