Conference & Events Supervisor

Convene; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

Convene is seeking a Conference & Events Supervisor in London to ensure successful program execution and high-quality service. The ideal candidate will have supervisory experience and a strong understanding of service standards, contributing to a welcoming and efficient environment for clients.

Benefits

Private medical insurance

Subsidised eye care

Subsidised fitness membership

25 days annual leave plus bank holidays

Bonus scheme

Interest-free loan for rail season tickets

Subsidised bicycle purchase

Qualifications

• Minimum 2 years’ experience in a conference center or related field.
• Previous supervisory responsibility preferred.
• Strong knowledge of service standards.

Responsibilities

• Supervise and set up culinary service efficiently.
• Coordinate culinary service between teams.
• Ensure client satisfaction and maintain service cleanliness.

Skills

Service standards

Food and beverage preparation techniques

Health department rules

Liquor laws and regulations

Customer service

Job description

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Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other. In line with our goal to be 1% better every day, we are committed to listening, learning, growing and improving. We welcome applicants from all backgrounds, experiences, abilities and perspectives to join us on this journey.

Conference and Events Supervisor- Full-Time

Please note: candidate must currently reside in the UK and be able to work in the UK without sponsorship.

We're seeking a Conference and Events Supervisor with consistent evening availability to join our Operations team in Central London. The Conference and Events Supervisor will report directly to the Operations Manager.

What You’ll Do: As a Conference and Events Supervisor, you will be responsible for ensuring the success of all programs, while maintaining a profitable operation and high-quality products and service levels. Conference and Events Supervisors are also expected to share ideas to promote business and assist with scheduling and leading the service team. In this role, you will use Convene’s Core Values to guide your day-to-day and ensure our clients have a wonderful experience.

• Supervise and set up the service of culinary in a quick and efficient manner to participants and ensure that it follows the Program Execution Order
• Supervise the service team and support staff including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and service team
• Monitor inventory and keep culinary informed of accurate counts
• Enforce all rules and regulations and ability to carry out all safety and emergency programs
• Follow and health and safety regulations and ensure sanitations and cleanliness of service areas
• Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
• Manage opening and/or closing inspection duties
• Maintain service cleanliness in front and back of the sit
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Lead and perform duties of service technician during shift
  
  

What We Look For

• Minimum 2 years’ of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 kg without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time
  
  

Who We Are

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionising the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection. The Convene portfolio comprises Convene, etc.venues by Convene, and Convene Signature, offering clients multiple products including event venues, meeting rooms, flexible office spaces, and building amenity centers. With hospitality at its core, each brand and product offers on-site culinary, in-room A/V, production services, and dedicated hospitality staffing resources.As the largest single provider of dedicated meeting and event venues in the U.S. and UK, and with a growing footprint of flexible office space, the Convene portfolio has a network of nearly 40 locations across nine global cities.

Learn more at https://convene.com/.

We’re Here For You

Health and Wellness

• Private medical insurance
• Subsidised eye care
• Subsidised fitness membership
• Employee Assistance Program: well-being support and personal advice programme
  
  

Time Off and Work-Life Balance

• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Bonus scheme
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
  
  

Professional Development and Recognition

• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones
  
  

Community and Impact

• Opportunities to volunteer, donate, and participate in community give-back initiatives
• The opportunity to have a significant impact on your team and the business in the work that you do
  
  

Convene is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities and perspectives.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality, Leasing Non-residential Real Estate, and IT Services and IT Consulting

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