Conference & Events Supervisor

Convene; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global hospitality company is seeking a Conference and Events Supervisor to oversee operations in Central London. You will ensure the success of programs and maintain high-quality service. Ideal candidates will have at least 2 years of experience in a related field and possess strong knowledge of service standards. The role requires consistent evening availability and supervisory experience. Various benefits like annual leave and professional development are offered.

Benefits

Employee Assistance Program

25 days annual leave plus bank holidays

Financial Support and Benefits

Interest-free loan for rail season tickets

Continuous professional and personal development

Qualifications

• Minimum 2 years of progressive experience in a conference center or related field.
• Previous supervisory responsibility preferred.
• Strong knowledge of service standards and different service types.

Responsibilities

• Supervise and set up the service of culinary programs.
• Coordinate culinary service between teams.
• Enforce safety and health regulations.

Skills

Supervision

Service standards knowledge

Food and beverage preparation knowledge

Problem-solving

Job description

Convene is an Equal Employment Opportunity Employer and we believe that diverse teams are the best teams. We live our values of GRIT (Genuine, Relentless, Integrity & Teamwork) and strive to create an inclusive and equitable workplace where everyone can be their true selves, where we all show up for each other.

Conference and Events Supervisor- Full-Time

Candidate must currently reside in the UK and be able to work in the UK without sponsorship.

We're seeking a Conference and Events Supervisor with consistent evening availability to join our Operations team in Central London. The Conference and Events Supervisor will report directly to the Operations Manager.

What You’ll Do: As a Conference and Events Supervisor, you will be responsible for ensuring the success of all programs, while maintaining a profitable operation and high-quality products and service levels. Conference and Events Supervisors are also expected to share ideas to promote business and assist with scheduling and leading the service team. In this role, you will use Convene’s Core Values to guide your day-to-day and ensure our clients have a wonderful experience.

• Supervise and set up the service of culinary in a quick and efficient manner to participants and ensure that it follows the Program Execution Order
• Supervise the service team and support staff including setup, utilities, maintenance, and security
• Coordinate culinary service between the culinary team and service team
• Monitor inventory and keep culinary informed of accurate counts
• Enforce all rules and regulations and ability to carry out all safety and emergency programs
• Follow and health and safety regulations and ensure sanitations and cleanliness of service areas
• Be involved in and/or conduct ongoing training of service specialist to maintain standards of service
• Manage opening and/or closing inspection duties
• Ensure positive overall client satisfaction
• Ability to interact with guests and/or associates in a courteous, empathetic, and discreet manner
• Adhere to basic hygiene procedures and grooming standards
• Lead and perform duties of service technician during shift

What We Look For:

• Minimum 2 years’ of progressive experience in a conference center or a related field
• Previous supervisory responsibility preferred
• Strong knowledge of service standards, and different service types
• Knowledge of food and beverage preparation techniques, health department rules and regulations, liquor laws and regulations
• Flexible and long hours sometimes required
• Ability to move, lift, carry, push, pull and place objects up to 25 kg without assistance
• Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping
• Ability to stand, sit, or walk for an extended period of time

Who We Are:

Convene is a global hospitality company that manages a growing portfolio of lifestyle brands focused on revolutionising the way people meet, work, and gather. It creates hospitality-driven experiences and uniquely designed destinations across its various brands with the singular mission of fostering human-to-human connection.

Benefits:

• Employee Assistance Program: well-being support and personal advice programme
• 25 days annual leave plus bank holidays, and company sick pay
• Financial Support and Benefits
• Interest-free loan for rail season tickets & further education
• Subsidised bicycle purchase through Cycle to Work scheme
• Continuous professional and personal development support
• Employee recognition and reward programs to mark achievements and milestones
• Opportunities to volunteer, donate, and participate in community give-back initiatives