Conference & Events Operations Supervisor

Fairmont Hotels & Resorts; St Andrews; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel chain is seeking a dedicated team member to oversee dining services in St Andrews. You will manage dining room preparations and resources, ensuring exceptional service during events. Ideal candidates have a background in luxury hospitality, strong leadership, and problem-solving skills. Enjoy benefits such as discounted stays, meals on shift, and wellness initiatives.

Benefits

Free night’s stay annually

Discounted stays for friends & family

Free meals on shift

Free use of pool, gym, and classes

Half-price dining

Complimentary golf lessons

Wellbeing app access

Qualifications

• Experience in a guest-facing role within luxury hospitality.
• Confident and people-focused leader with excellent communication skills.
• Natural problem-solver who thrives under pressure.

Responsibilities

• Ensure prompt and high-standard preparation of dining rooms.
• Oversee readiness of china, glassware, and support materials.
• Manage timely breakdown and reset of dining spaces after events.

Skills

Guest service excellence

Leadership and communication

Problem-solving

Attention to detail

Job description

Overview

Location: St Andrews, Fife — Permanent | Full-time

A little more about what you will be doing

• Ensure private dining rooms are prepared promptly and to the highest standard, in line with the Banquet Event Order (BEO) or specific client requirements.
• Oversee the availability and readiness of china, glassware, and other inventory to support seamless service and meet business demands.
• Guarantee that all equipment is cleaned, maintained, and stored correctly for efficient future use.
• Manage the timely breakdown and reset of private dining spaces after each event, ensuring readiness for the next day’s operations.
• Deliver exceptional service for all catered events, collaborating closely with the kitchen team to exceed guest expectations.
• Manage budget allocation for payroll, cleaning, catering supplies, and replacement of operating equipment.
• Exercise proactive control and monitoring of resources to maximize efficiency and profitability.
• Conduct monthly stock takes of china, glassware, and other operating equipment; prepare and submit purchase orders to the Director of F&B as required.
• Maintain accurate monthly stock records for cleaning products and operating supplies (e.g., foil, coasters, paper goods), coordinating with the Purchasing Clerk to ensure sufficient par levels are met.

What we’re looking for

• Experience in a guest-facing role within luxury hospitality.
• A confident, people-focused leader with excellent communication skills.
• A natural problem-solver who thrives under pressure.
• Someone with an eye for detail and a genuine passion for service.

Additional Information

• What’s in it for you
• A free night’s stay every year (for permanent team members)
• Discounted stays for you, friends & family – plus deals across Accor hotels worldwide
• Free shuttle to work, free meals on shift, and free use of our pool, gym and classes
• Half-price dining, big savings on spa and golf, plus retail discounts
• Complimentary golf and lessons with our PGA pros
• Extra perks like our wellbeing app, long-service rewards, staff parties and Christmas treats