Conference & Events Operations Supervisor

21c Museum Hotels; St Andrews; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury hotel and resort in St Andrews is seeking a dedicated individual for a guest-facing role overseeing private dining events. The ideal candidate should have experience in luxury hospitality, strong leadership, and excellent communication skills. This full-time, permanent position offers various perks, including discounted stays and complimentary wellness activities.

Benefits

Free night’s stay every year

Discounted stays for you, friends & family

Free shuttle to work

Free meals on shift

Access to pool and gym

Half-price dining

Complimentary golf and lessons

Qualifications

• Experience in a guest-facing role within luxury hospitality.
• A confident, people-focused leader with excellent communication skills.
• A natural problem-solver who thrives under pressure.

Responsibilities

• Ensure private dining rooms are prepared promptly and to the highest standard.
• Deliver exceptional service for all catered events.
• Conduct monthly stock takes of china, glassware, and other operating equipment.

Skills

Guest-facing experience

Leadership

Communication skills

Problem-solving

Attention to detail

Job description

Company Description

Fairmont St. Andrews encapsulates luxury and this experience begins and ends with our colleagues. Fairmont St Andrews is one of Scotland’s most iconic 5-star luxury hotels and resorts in the home of golf.

Our 213-bedroom property is located on the outskirts of St Andrews, boasting 2 championship golf courses and an award-winning spa and leisure facility. With multiple food and beverage venues on site, including our two AA Rosette Restaurant, St Andrews Clubhouse & Grill - serving the finest Scottish steak and seafood, we are able to offer our guests a world class experience for dining and leisure activities, right here on property.

Within 20 minutes from Leuchars Railway station and 35 minutes from Dundee, we are an easy commute from numerous Scottish destinations.

Job Description

Location: St Andrews, Fife
Permanent | Full-time

A little more about what you will be doing:

• Ensure private dining rooms are prepared promptly and to the highest standard, in line with the Banquet Event Order (BEO) or specific client requirements.
• Oversee the availability and readiness of china, glassware, and other inventory to support seamless service and meet business demands.
• Guarantee that all equipment is cleaned, maintained, and stored correctly for efficient future use.
• Manage the timely breakdown and reset of private dining spaces after each event, ensuring readiness for the next day’s operations.
• Deliver exceptional service for all catered events, collaborating closely with the kitchen team to exceed guest expectations.
• Manage budget allocation for payroll, cleaning, catering supplies, and replacement of operating equipment.
• Exercise proactive control and monitoring of resources to maximize efficiency and profitability.
• Conduct monthly stock takes of china, glassware, and other operating equipment; prepare and submit purchase orders to the Director of F&B as required.
• Maintain accurate monthly stock records for cleaning products and operating supplies (e.g., foil, coasters, paper goods), coordinating with the Purchasing Clerk to ensure sufficient par levels are met.

Qualifications

What we’re looking for

• Experience in a guest-facing role within luxury hospitality.
• A confident, people-focused leader with excellent communication skills.
• A natural problem-solver who thrives under pressure.
• Someone with an eye for detail and a genuine passion for service.

Additional Information

• What’s in it for you
• A free night’s stay every year (for permanent team members)
• Discounted stays for you, friends & family – plus deals across Accor hotels worldwide
• Free shuttle to work, free meals on shift, and free use of our pool, gym and classes
• Half-price dining, big savings on spa and golf, plus retail discounts
• Complimentary golf and lessons with our PGA pros
• Extra perks like our wellbeing app, long-service rewards, staff parties and Christmas treats