Conference & Events Operations Assistant Manager

Hilton; London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A prominent hotel in London seeks a Conference and Banqueting Manager to enhance guest experiences through excellent service and operational management. You'll oversee event operations, ensure customer satisfaction, and optimize budgeting and sales practices. Ideal candidates will display strong leadership skills and a successful track record in the hospitality industry, with significant knowledge of Conference and Beverage operations.

Benefits

Free meals when on duty

Personal development programmes

Team Member Travel Program

High street discounts

28 days holiday

Qualifications

• Strong knowledge of hotel/leisure/service sector.
• Record of success in Conference and Beverage.
• Exceptional communication and leadership skills.

Responsibilities

• Assist in managing all Conference and Banqueting operations.
• Maintain exceptional levels of customer service.
• Optimize sales and control costs.

Skills

Leadership

Customer service

Communication

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!- The DoubleTree Docklands is located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London.

With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.

A WORLD OF REWARDS

• Salary up to £31,000 per year plus service charge and tips
• Free and healthymealswhen on duty
• Grow your Career!
• Personal Developmentprogrammes designed to support you at every step of your career
• A chance to make a differencethrough our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program:discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts:with Perks at Work
• Holiday:28 daysincluding bank holidays (increasing yearly to up to 33 days)
• Modern and inclusiveTeam Member’s areas

What will I be doing?

• Assist in managing all Conference and Banqueting operations
• Maintain exceptional levels of customer service
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of F&B and C&E settings
• Optimise sales and contain costs, identifying any areas for action
• Set achievable budgets and other short- and long-term functional goals
• Assist other departments wherever necessary

What are we looking for?

• Strong knowledge of hotel/leisure/service sector
• Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

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