Conference & Events Operations Assistant Manager

Hilton; London; On-site; GBP 31,000; Full time

Job summary

Join a renowned hospitality leader as a Conference & Events Operations Assistant Manager. This role offers a unique opportunity to blend heritage and modern service in a vibrant setting. You will manage Conference and Banqueting operations, ensuring exceptional customer experiences while optimizing sales and controlling costs. The position is perfect for those passionate about hospitality and eager to grow their careers in a supportive environment. Enjoy a world of rewards, including competitive salary, career development programs, and generous holiday allowances. Make a difference in a team-oriented atmosphere where every job contributes to unforgettable guest experiences.

Benefits

Free Meals When On Duty

Career Development Programs

Team Member Travel Program

High Street Discounts

28 Days Holiday (Increasing to 33 Days)

Qualifications

• Strong knowledge of hotel and service sector.
• Record of success in Conference and Beverage management.

Responsibilities

• Assist in managing Conference and Banqueting operations.
• Maintain exceptional levels of customer service.
• Evaluate guest satisfaction with a focus on improvement.

Skills

Hotel/Leisure/Service Sector Knowledge

Conference and Beverage Management

Exceptional Communication Skills

Leadership Skills

Job description

Conference & Events Operations Assistant Manager

2 weeks ago Be among the first 25 applicants

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! - The DoubleTree Docklands is located in a 17th-century building once housed London's last dry shipbuilding dock. With this unique mixture of old heritage and modern service, this 378 room hotel offers an exceptional family-like experience for its guests and employees. With the Jubilee and Overground-connected bus route C10 in the front, and a free ferry service to Canary Wharf, the property can be reached easily from both the north and south half of London.

With its various set of outlets and diversified range of guests, the DT Docklands offers an excellent opportunity for every team member from entry to a higher level to start or build an outstanding career in the field of hospitality.

A WORLD OF REWARDS

• Salary up to £31,000 per year plus service charge and tips
• Free and healthy meals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Modern and inclusive Team Member’s areas
  
  
  

What will I be doing?

• Assist in managing all Conference and Banqueting operations
• Maintain exceptional levels of customer service
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of F&B and C&E settings
• Optimise sales and contain costs, identifying any areas for action
• Set achievable budgets and other short- and long-term functional goals
• Assist other departments wherever necessary
  
  
  

What are we looking for?

• Strong knowledge of hotel/leisure/service sector
• Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team
  
  
  

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
  
  
  

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story. We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Work Locations

DoubleTree Docklands

Schedule

Full-time

Brand

Doubletree by Hilton

Job

Catering and Event Services

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Hospitality

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