Conference & Events Manager

TN United Kingdom; London; On-site; GBP 35,000 - 55,000; Full time

Job summary

Join an established hospitality player as a Conference & Events Manager at a top-rated hotel in London. This role offers a unique opportunity to manage events in a vibrant environment, ensuring exceptional service and client satisfaction. You will be responsible for maximizing sales, handling contracts, and maintaining strong relationships with clients. With a focus on genuine interactions and flexibility, you will play a key role in creating memorable experiences for guests. If you're passionate about the hospitality industry and eager to contribute to a dynamic team, this position is perfect for you.

Benefits

Complimentary dry-cleaned uniform

Free meals on duty

Medical Cash Plan

Discounted hotel and F&B rates worldwide with Marriott

Qualifications

• Experience in managing events and conferences in a hospitality setting.
• Strong ability to maximize sales opportunities and achieve targets.

Responsibilities

• Maximize sales opportunities to achieve budget and revenue targets.
• Develop and maintain good relationships with clients for consistent service.

Skills

Sales Maximization

Client Relationship Management

Event Planning

Communication Skills

Flexibility

Education

Degree in Hospitality Management

Relevant Certifications

Tools

Opera S&C

Job description

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We are currently looking for a passionate Conference & Events Manager to join the team at Bankside Hotel - Voted one of the 'Best Places to Work in Hospitality' for three consecutive years. Sitting consistently in the top tier of all hotels in London on TripAdvisor, Bankside Hotel is a social hub for guests and locals who have a passion for culture, art, and food. If this sounds like something you'd like to be part of, we would love to hear from you!

Who you are!

What do we expect from you?

• Maximize sales opportunities to achieve budget and revenue targets.
• Respond to all enquiries within 4 hours, providing clear and well-presented information.
• Follow up on enquiries within the agreed timeframe and accurately record details in Opera S&C.
• Handle contracts, deposits, and event details efficiently to meet deadlines.
• Keep account and guest profile data accurate and up-to-date in PMS.
• Quote according to hotel guidelines, ensuring correct input into the system immediately.
• Arrange and conduct site inspections and educational trips to promote Bankside’s offerings.
• Maintain high product knowledge and awareness of in-house business and clients.
• Develop and maintain good relationships with clients to ensure consistent, efficient service for both new and returning customers.

Be Natural

We want our people to be genuine and non-scripted. Show us who you really are!

Make It Easy

Be flexible and respond quickly and positively to changing business needs. Communicate effectively and creatively with guests and team members. Take charge, show initiative, and resolve issues in your own way.

Belong

Show love towards our guests and your team! Understand your value within Bankside and contribute to the development of the local area and the hotel. Develop passion and knowledge about our products and surroundings.

Benefits

In return for being a great Conference & Events Manager, we offer benefits such as:

• Complimentary dry-cleaned uniform
• Free meals on duty
• Medical Cash Plan
• Discounted hotel and F&B rates worldwide with Marriott