Conference & Events Executive

The Belfry Hotel & Resort; Wishaw CP; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join The Belfry Hotel & Resort as a C & E Sales Executive, where you will support an award-winning sales team in a luxury hotel setting. With expansion underway, this role offers a unique opportunity to grow and learn in a vibrant team focused on delivering exceptional service in a world-class environment.

Benefits

Discounted gym memberships

Mental health support

Healthcare schemes

Access to The Belfry Campus for learning

Annual awards and long-service recognition

Qualifications

• Minimum of 1 year's experience in hotel sales.
• Excellent verbal and written communication skills.
• Sales-focused and enthusiastic with great customer service.

Responsibilities

• Support the sales team in achieving targets.
• Handle day-to-day inquiries and event coordination.
• Act as the point of contact for pre-planning details.

Skills

Verbal communication

Written communication

Attention to detail

Customer service

Sales focus

Tools

Delphi

Opera

Job description

The Belfry Hotel & Resort is an award-winning hotel, home to 300+ luxurious bedrooms and suites, several restaurants and bars, events and meetings spaces, a leisure club and spa. Our three golf courses, including The Brabazon, are recognised as world-class, and home to this year’s Betfred British Masters. Whether you're drawn to our iconic golf courses, the serenity of the spa, the excitement of guest services, or our behind-the-scenes operations, there's a place for you in our vibrant team.

We are writing a new and exciting chapter in the history of The Belfry. A major expansion and renovation project has begun at our resort, due for completion in Autumn 2025. With a substantial investment in excess of £80 million, we are enriching our resort including the addition of a new event space, The Masters Suite, 149 extra bedrooms, a state-of-the-art leisure club, and much more.

We believe in taking care of our team just as much as we do our guests. That's why we were named in the 2024 Caterer’s Top 30 Best Places to Work, as well as Springboard’s 2024 Best Employer. So, join us on our journey as we unveil a new and unparalleled resort.

The Belfry Hotel & Resort Sales Team recently won the miaList2021 Best Sales and Marketing Team, a testament to their excellent customer relationships and results-driven work ethics. Our sales office is a fast-paced, supportive environment, with people who are passionate about delivering great service and achieving their potential.

About You

The ideal candidate will have a minimum of 1 years’ experience in a mid to large hotel sales team and possess excellent verbal & written communication skills.

In Addition, You Will Be

• Methodical - accurate & ability to work on own initiative, with outstanding attention to detail.
• Computer literate, with experience of hotel PMS. i.e. Delphi & Opera.
• Sales focused and enthusiastic, with excellent customer service skills.
• Flexible and capable of working well within a team.
  
  

About The Role

As a C & E Sales Executive you will be responsible for supporting the sales team to achieve their targets in line with budget. The successful applicant will support the team by undertaking day to day enquiry handling and event co-ordination, ensuring The Belfry standards are maintained.

You Will Also Be Responsible For

• Following the hotel sales process, hotel show rounds and sales efforts, customer entertaining, forecasting and space release policy, event management procedures and policies, billing policies are correct and followed
• Directly answers all incoming group inquiries/opportunities.
• Being the point of contact with the customer for all pre planning details
• Creating event function sheets to ensure clients requirements are accurately documented and distributed to the wider resort
• General call handling to discuss event details including using questioning techniques and handling objections
• Conducting face to face site visits/menu tastings and final detail calls
• Booking and attending client pre & post event meetings
• Assist in taking enquiries and covering the phones during busy period
  
  

Belfry Benefits

Learning & Development

We inspire and develop our team through on-the-job coaching & mentoring, in-house training and provide access to our online learning platform, The Belfry Campus. We offer apprenticeships in a host of subjects delivering nationally recognised qualifications to help advance careers, and our LEAD development programme empowers and inspires our teams to grow from Team Member through to Executive roles. We aim to promote internally where possible, nurture ambition and ensure all our team looking to progress have development plans in place, to support you to achieve your potential.

Wellness

We prioritise your wellbeing with discounted gym memberships and wellness programmes for personal growth. Partnering with The Burnt Chef Project, we offer mental health support and access to funded counselling. Our healthcare schemes include life assurance, 24-hour GP services, and health cash-plans, while our Menopause Support programme provides tailored assistance. With Wagestream access, you can easily track earnings, manage savings, and access wages on your terms, promoting financial wellness. Our Cycle2Work scheme supports sustainable travel for environmental and team wellbeing.

Showing Our Appreciation

We appreciate our team with our annual Belfry Awards, long service recognition, and extra holidays for loyalty and team events. Enjoy discounts at our resort's restaurants, bars, spa, and golf, for you and your friends & family. Access to Perkbox provides discounts & vouchers for everyday use plus on the spot rewards for your hard work. We provide free parking, a subsidised taxi service, and complimentary meals during shifts.

Making a difference

We are committed to sustainability and are proud of our Silver Award from Green Tourism and GEO Certification. The Belfry, spanning 550 acres in the Midlands, prioritises giving back to our local community and protecting wildlife. We integrate ESG into everything we do, from charity initiatives, raising over £20,000 last year, to golf course maintenance. We track charitable work at personal, departmental, and resort-wide levels to showcase our community contributions.

Our Values

Working here is more than ‘just a job’: we are a community that values each individual’s contribution and growth, whilst supporting each other’s success - regardless of department or role. Our Belfry Beliefs – Make a Difference, Own Our Actions, Better Together, and Deliver Every Day – aren't just words; they're the foundation of our culture and the essence of who we are.

If you're seeking a place where you can contribute, grow, and have a lasting impact – then the Belfry Hotel & Resort is the place for you.