Conference & Events Executive

RBH; Blackpool; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join an established industry player as a Meetings, Events & Reservations Coordinator at a renowned hotel in Blackpool. This role is perfect for those who thrive in a dynamic environment, where your proactive approach and strong communication skills will shine. You'll be at the heart of guest interactions, ensuring seamless event planning and management while enjoying a supportive culture that values your well-being. With flexible working arrangements and a range of benefits, this position offers a fantastic opportunity to grow your career in hospitality. If you're ready to make a difference and be part of a passionate team, we want to hear from you!

Benefits

Discounted hotel rates

Additional holiday days for your birthday

Flexible working arrangements

Pension scheme

Free meals on duty

Qualifications

• Proactive approach to guest interaction and service.
• Ability to multitask and prioritize under pressure.

Responsibilities

• Communicating with guests via telephone and email.
• Organising and maintaining client details related to hotel events.
• Managing hotel reservations before guest check-in.

Skills

Multitasking

Communication Skills

Microsoft Office

Customer Service

Tools

Event Temple

Job description

Join Our Family

At RBH, we believe our people are our biggest assets and understand the value of putting them first. Our commitment to diversity, health & wellbeing, sustainability, and individuality sets us apart from our competitors. This is why we are rated among the Top 30 Best Places to Work in Hospitality! We are passionate about our industry and continuously seek new talent to join us on our journey.

A Day in the Life of the Meetings, Events & Reservations Coordinator at The Imperial Hotel Blackpool

Reporting to the Reservations Manager, your typical day will include:

1. Communicating with guests via telephone and email.
2. Organising and maintaining client details related to hotel events.
3. Diary planning.
4. Updating the hotel operational team on final event details.
5. Creating and printing event menus, table plans, and other signage.
6. Demonstrating knowledge of hotel products, services, pricing, and policies.
7. Collating data related to hotel events, including revenue forecasts and reports.
8. Managing hotel reservations before guest check-in, ensuring accuracy.
9. Conducting future reservation checks (7-day, 3-day, and 1-day checks).

What We Need From You

We primarily hire based on personality and potential, but here are some requirements:

• A proactive approach to guest interaction and service.
• The ability to multitask and prioritize, sometimes under pressure.
• Strong written and verbal communication skills; familiarity with Microsoft Office is essential. Experience with Event Temple is a plus.

What We Offer

Our benefits package is designed to support our team and foster a positive culture:

• Discounted hotel rates for you and your friends & family.
• Additional holiday days for your birthday.
• Flexible working arrangements.
• Pension scheme.
• Free meals on duty, saving over £1000 annually.

To learn more about our full benefits, watch our employee benefits video here.

Equal Opportunities

RBH Hospitality Management is an equal opportunity employer. We value diversity and an inclusive, people-first culture. If you need reasonable adjustments during the hiring process, please contact us.

International Talent Welcome: We are open to sponsoring overseas candidates with the right skills. RBH holds a sponsorship license to facilitate a smooth immigration process for suitable applicants.