Conference & Events Coordinator (Maternity Cover)

Emirates Old Trafford, Lancashire Cricket Club; Trafford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious sports organization seeks a Conference and Events Coordinator on a maternity cover basis. You will coordinate event details, manage client relationships, and ensure exceptional service delivery. Ideal candidates will excel in administration, possess strong negotiation skills, and have experience in sales. Join our dynamic team and contribute to memorable events!

Benefits

Enhanced Pension and Life Assurance

Health Cash Plan

Enhanced Annual Leave

2 x Club Memberships

On-site retail and hotel discounts

Free parking

Cycle to Work Scheme

Qualifications

• Strong ability to prioritize workload to meet strict deadlines.
• Pro-active in calling potential clients and negotiating deals.
• Flexibility in hours and workdays, especially during peak seasons.

Responsibilities

• Coordinate all event details, managing client expectations.
• Support sales team with client follow-ups and feedback.
• Promote facilities to clientele and assist with business development.
• Handle guest service including client meetings and complaints.
• Maintain accurate records in booking and invoicing systems.

Skills

Excellent administration skills

Strong attention to detail

Ability to deliver high standards of customer service

Good verbal and written communication

Sales experience

Strong negotiation skills

Flexible in approach

Ability to work under pressure

Tools

Microsoft Word

Microsoft Excel

Delphi

Job description

Overview

Conference and Events Coordinator (Maternity Cover)

Location: Manchester, Greater Manchester, United Kingdom

Salary: Competitive

Position: Full-Time, Maternity Cover

About Us

We are Lancashire Cricket Club, a prestigious sports and leisure organisation based in Manchester. We are currently seeking a talented Conference and Events Coordinator to join our dynamic team on a Maternity cover basis.

Job Purpose

To co-ordinate all event details and to produce a function sheet that reflects customer requirements accurately and on time. Contributing to the annual sales target by encouraging repeat business and constantly seeking opportunities to up-sell to clients

Responsibilities

• Coordinate all event details, produce function sheets, manage client timings, menus, special diets, signage, and liaise with suppliers to exceed client expectations.
• Support the sales team with show-rounds, post-event follow-ups, feedback analysis, and account management to drive repeat business and up-selling.
• Promote facilities to new and existing clients, generate leads, and assist with business development through networking events, exhibitions, and FAM trips.
• Deliver exceptional guest service, including meeting and greeting clients and handling complaints professionally.
• Manage internal and client meetings, ensuring effective communication across all relevant departments.
• Cover Operations Managers when required and provide operational support at stadium-wide events during the season.
• Maintain accurate administration in booking systems (Delphi.fdc, Secutix), event paperwork, Health & Safety documentation, and invoicing.
• Implement the sales strategy set by the Head of Conference, Event, and Hotel Sales, focusing on repeat business and cross-selling opportunities.
• Support marketing and partnerships by notifying of key events, facilitating photography, testimonials, and high-profile opportunities.
• Take ownership of personal diary, lieu time, and ensure office/phone coverage while supporting the wider Event Coordination team as needed.

Qualifications

• Excellent administration skills, strong attention to detail and the ability to prioritize workload to be able to meet strict deadlines and coordinate multiple events of varying sizes
• Ability to deliver high standards of customer service
• Good Communicator - i.e. verbal and written
• Flexible in approach
• Ability to work under pressure
• IT Literate with strong working knowledge of Microsoft packages, particularly in word and Excel. A working knowledge of Delphi would be very useful.
• Flexibility in hours and days of work all year but particularly during the cricket/concert season
• Sales experience
• Strong Negotiation skills
• Re-active and Pro-active with confidence to call prospective clients, agents and other venues

Benefits

• Enhanced Pension and Life Assurance
• Health Cash Plan
• Enhanced Annual Leave
• 2 x Lancashire Cricket Club Memberships
• On-site retail and hotel discounts
• Free parking
• Cycle to Work Scheme
• Plus many more!

If you are passionate about events, have a keen eye for detail, and thrive in a fast-paced environment, we would love to hear from you. Apply now to join our team and play a key role in creating unforgettable experiences for our guests and clients.