Conference & Events Coordinator ( Maternity Cover)

Crowne Plaza Liverpool John Lennon Airport; Milton Keynes; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading hotel in Milton Keynes is seeking a Conference & Events Coordinator to enhance guest experiences through excellent service and strong relationship-building. You'll promote facilities, manage bookings, and work closely with the Conference Manager to deliver outstanding events. Ideal candidates will have strong customer service skills and a detail-oriented mindset. This role offers flexible hours and growth opportunities.

Benefits

Discounts across retail and events

Family and Friends hotel discounts

Free Leisure Club/Gym membership

International travel at employee rates

Free onsite parking

Progression opportunities

Flexible working hours

Qualifications

• Incredible customer service abilities and confidence.
• Enjoy utilizing technology to enhance guest experiences.
• Great interpersonal and communication skills.
• Attentiveness to guest details.
• Ability to remain focused on results under pressure.
• Self-motivated and confident.
• Hard-working with a fun personality.

Responsibilities

• Promote hotel facilities and convert enquiries into bookings.
• Ensure guest safety and cleanliness standards are exceeded.
• Work closely with the Conference & Banqueting Manager.
• Deliver outstanding service for each booking.
• Nurture relationships with VIP guests.

Skills

Customer service abilities

Interpersonal skills

Attention to detail

Flexibility under pressure

Self-motivated

Tools

Event management software

Booking systems

Job description

When someone says ‘can you help me plan my wedding day?’ do you:

1. A) Freeze up with the overwhelming task ahead of you; or
2. B) Immediately begin to imagine the venue, the little details, and the feeling at the end of the day when you know you have done an outstanding, unforgettable job in a way that is both seen and behind the scenes?

Not everyone can build almost instant, strong & trusting relationships enabling them to keep any situation calm, at the same time as battling the constant changes and obstacles that comes with event planning. But if you can, you’re who we’re looking for!

What you’ll be doing as a Conference & Events Coordinator

• Promoting your hotels facilities, responding to enquiries & (the oh so rewarding bit) converting them into bookings
• Ensuring that every guest experiences a safe visit, exceeding all expectations surrounding cleanliness
• You’ll work closely with our Conference & Banqueting Manager who will trust you to utilise initiatives and will support you in delivering outstanding events
• You’ll be driven by process and detail whilst being passionate about delivering an outstanding service, ensuring that each booking receives a seamless service
• This is a fantastic role for someone who enjoys nurturing relationships, as you will be able to see your VIP guests have a positive experience which will have a direct impact on your hotels budget and achievement of its KPI’s.

What’ll make you a great fit for this Conference & Events Coordinator role

• It doesn’t matter where you’ve gained your experience, as long as you have incredible customer service abilities and confidence to anticipate and deliver on guests needs
• You’ll enjoy using tech – we have lots of it to make your life easier and our guests experience more seamless
• You’ll love people – and as a result, have great interpersonal and communication skills
• Details? You love them! You’ll be incredibly attentive with guests as a result
• Flexible and able to remain focused on results under pressure and to challenging deadlines
• Self-motivated and confident
• Hard-working but FUN!

The benefits

• Discounts across retail, restaurants, events etc (because we know life isn’t just about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• Leisure Club / Gym free membership
• International Travel at Employee Rate for other branded hotels within our brand family (and you’re not just limited to good old Britain – our family has hotels that span all over the world!)
• Parking on site for free
• Progression Room to grow, with opportunities across the UK and internationally
• Flexible attitude and working hours.