Conference & Events Co-ordinator

Cairn Group; York and North Yorkshire, Harrogate; On-site; GBP 25,000 - 35,000; Full time

Job summary

Cairn Group is seeking a Conference & Events Coordinator to manage client bookings and ensure exceptional service delivery at their venue. This role involves collaborating with various departments to create memorable experiences, driving repeat business, and contributing to promotional efforts. Ideal candidates will have a background in event coordination and a passion for hospitality.

Benefits

Service Excellence Bonus

Get Paid in Real-Time with Wagestream

Discounted stays across venues

50% off food and drinks

Spa Discounts

Exclusive retail and cinema discounts

Career development programs

Superstar Awards

Long-Service Awards

Recommend a Friend bonus

24/7 Employee Assistance Programme

Pension Scheme

Year-Round Incentives

Bereavement Leave

Qualifications

• Experience in events, conferences, or banqueting coordination.
• Ability to manage multiple tasks efficiently.
• Strong communication skills, both written and verbal.

Responsibilities

• Key point of contact for clients booking events.
• Guide clients from enquiry to event execution.
• Drive repeat bookings and contribute to promotional materials.

Skills

Client Care

Relationship Building

Team Collaboration

Stress Management

Professional Communication

Organizational Skills

Event Coordination

Job description

Hospitality Starts Here – Build Your Future with Cairn Group

Are you ready to grow your career in hospitality? At Cairn Group, we believe work should be rewarding, exciting, and full of opportunities to learn and develop. Whether you're creating unforgettable guest experiences or supporting your team, you'll be part of a friendly, supportive environment where your contributions are valued. With the opportunity to learn, develop, and be recognised, Cairn a place where you can build a career, you’re proud of.

About the Role:

As Conference & Events Coordinator, you’ll be the key point of contact for clients looking to book unforgettable events at our venue. From the initial enquiry to event execution, you’ll guide clients through every detail—providing exceptional service, building bespoke packages, and ensuring all expectations are exceeded.

Once confirmed, you’ll ensure every element of the booking is clearly communicated through function sheets, working closely with operations and other departments to ensure flawless delivery.

You’ll also play a proactive role in driving repeat bookings, contributing to promotional materials, shaping new packages, and supporting the Sales Manager with leads and local market insight. Your creativity and client-first focus will help position the venue as a top choice for meetings, conferences, weddings, and private events.

About You:

• A Hospitality Hero – You genuinely care about your clients and go above and beyond to deliver memorable experiences.
• A Service Superstar – You’re friendly, enthusiastic, and able to build strong relationships that lead to repeat business.
• A Team Player – You collaborate with other departments to make sure every detail of the event is covered.
• Cool Under Pressure – You stay composed, professional, and solutions-focused when juggling multiple tasks.
• Polished & Professional – You communicate with confidence and clarity, both in writing and face to face.
• Proactive & Organised – You manage your workload efficiently, keeping track of key deadlines and ensuring all information is accurate.
• Experienced – You’ve worked in events, conferences, or banqueting coordination and are confident from enquiry to delivery.

About Us:

Cairn Group is a leading UK hospitality company with over 60 years of expertise in hotel acquisition, ownership, management, investment, and development. Our journey has been shaped by successful partnerships with global brands and a commitment to creating thriving, guest-focused properties.

At Cairn Group, our values - Respect, Integrity, Sustainability, and Excellence (RISE) - are at the heart of everything we do. We respect our team and guests, act with integrity, and invest in our people to build a sustainable future - for our business, our communities, and the planet. Every day, we work to deliver excellence, going the extra mile to create outstanding experiences for our guests.

Benefits:

• Service Excellence Bonus: Your hard work pays off. Service charge tips and gratuities add a well-earned boost to your pay check,
• Get Paid in Real-Time with Wagestream: Take control of your earnings. Track your pay live, access funds when needed, and get expert financial tips—all in real-time,
• Stay, Relax and Recharge: Enjoy discounted stays across our all our venues. Treat yourself or bring your friends and family along for a well-earned break,
• Delicious Discounts: Indulge a little with 50% off food and drinks across our hotels, bars and restaurants,
• Spa Discounts: Self-care matters! Treat yourself with exclusive wellness offers at our spas and leisure clubs,
• Retail, Cinema & Fun Discounts: Enjoy exclusive access to savings on shopping, cinemas trips and fun days out,
• Rise with Us: From apprenticeships to leadership programs, our development team is here to help you grow and reach your career goals,
• Superstar Awards: Your hard work deserves the spotlight! Each month we celebrate and reward our team members who showcase our values and bring hospitality to life,
• Long-Service Awards: Celebrate key milestones with us, starting from just one year of service—plus enjoy extra annual leave as a thank-you for your commitment.
• Recommend a Friend: Bring great people into the team and earn a bonus when they join!
• 24/7 Support: We’re committed to your wellbeing. Access our confidential Employee Assistance Programme anytime, anywhere.
• Pension Scheme: Plan for your future with our pension plan, designed to help you build long-term security.
• Year-Round Incentives: Enjoy fun incentives, exciting challenges, and surprise perks throughout the year!
• Bereavement Leave – When life gets tough, we ensure you have the time and support you need to be with your loved ones.

INDLP#