Conference & Events Assistant

Aimbridge; Maidstone; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Maidstone seeks a Conference and Events Assistant to ensure that all events run smoothly. The successful candidate will provide excellent customer service and maintain high standards of presentation. Key responsibilities include serving food and beverages, addressing guest requests, and having strong organisational and communication skills. Flexibility for varied hours is essential. Join our inclusive team and help shape the future of hospitality.

Benefits

Industry leading training

Hotel discounts

24/7 employee assistance programme

Uncapped incentives

Staff meals on duty

Qualifications

• Passion for hospitality and customer service.
• Excellent organisational, technical, and interpersonal skills.
• Strong communication skills for liaising with clients and suppliers.
• Flexibility to work varied hours, including weekends.
• Knowledge of health and safety regulations.

Responsibilities

• Ensure events and conferences run smoothly.
• Provide excellent customer service.
• Maintain high standards of service and presentation.
• Prepare tea/coffee breaks with appropriate refreshments.
• Address guest requests and special requirements.

Skills

Customer service

Organisational skills

Communication skills

Attention to detail

Multitasking ability

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry leading benefits that include

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream - Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Career and lifestyle breaks – Allowing you to take time off for key life events.
• Uncapped incentives to reward you for your contributions
• Staff meals on duty

A day in the life of…

As a Conference and Events Assistant, you'll be a key player in making sure all events and conferences run smoothly. Whether it's weddings, charity dinners, sports events, or any other event hosted in the hotel, your duties will include providing excellent customer service, serving food and beverages, maintaining high standards of service and presentation, preparing tea/coffee breaks with appropriate refreshments, addressing guest requests and special requirements, and keeping all working areas clean and tidy throughout the event.

What do we need from you?

• A passionate for hospitality and customer service
• You’ll have excellent organisational, technical, and interpersonal skills, focused on delivering a first class event every time
• You must have strong communication skills to liaise with clients, suppliers, and relevant departments and be the first point of contact for a range of stakeholders
• Attention to detail, multitasking ability, and strong customer service skills are key
• Flexibility to work varied hours, including weekends
• Knowledge of health and safety regulations

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’

So, click apply today, we’d love to welcome you to our inclusive team shaping the future of hospitality.