Conference & Banqueting Team Member

Pullman Hotels & Resorts; London; On-site; GBP 31,000; Full time

Job summary

Join a vibrant hotel team in central London as a full-time Conference & Banqueting Team Member. This role is perfect for someone who is fun, passionate, and extroverted, dedicated to providing exceptional guest experiences. You'll be responsible for welcoming guests, delivering high-quality service during events, and collaborating with team members to uphold service standards. Enjoy attractive benefits including a competitive salary, complimentary meals, and wellness perks. Embrace the opportunity to grow within a dynamic hospitality environment and make a positive impact on every guest's experience.

Benefits

Complimentary Meals

Employee Benefit Card

Wellness Perks

Bonus Breaks

Pension Scheme

Annual Leave

Qualifications

• Passionate about delivering exceptional guest experiences.
• Ability to engage with guests and address their needs efficiently.

Responsibilities

• Provide a professional welcome and maintain high service standards.
• Assist with room setups and manage audio-visual equipment.

Skills

Customer Service

Communication

Team Collaboration

Upselling

Job description

Company Description

Why work for Pullman London St Pancras?
We welcome you as you are! We support your growth and learning every day, ensuring that work brings purpose to your life. During your journey with us, you can explore limitless possibilities within the company.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

We are seeking a FUN, PASSIONATE & EXTROVERTED full-time Conference & Banqueting Team Member to join our vibrant central London hotel team! Your responsibilities include:

• Providing a professional and courteous welcome to guests, ensuring prompt greeting and seating
• Delivering high-quality service during meetings, lunches, and coffee breaks, maintaining standards throughout all events
• Engaging with guests professionally, addressing needs and queries efficiently
• Assisting with room setups and managing audio-visual equipment for events
• Promoting and upselling Food & Beverage items with comprehensive menu knowledge
• Creating a positive guest experience by anticipating needs and providing attentive service
• Collaborating with team members to uphold service and cleanliness standards

Your role is vital in delivering exceptional guest experiences and maintaining our establishment's reputation. We value dedication, professionalism, and excellence in your work.

Additional Information

Benefits & Compensation

• Attractive Salary: £14.96/hour (£30,338/year), plus a share of the monthly service charge
• Bonus Breaks: Two complimentary one- or two-day breaks annually at other Accor properties across the UK
• Pension Scheme: Contributory pension plan to secure your future
• Employee Benefit Card: Discounted rates at Accor Hotels worldwide
• Complimentary Meals: Free meals during shifts
• Wellness Perks: Free access to the hotel gym
• Employee Assistance Programme: Confidential support available 24/7
• Annual Leave: Up to 33 days including public holidays

Please note: Candidates must already have the legal right to work in the UK.