Conference & Banqueting Supervisor

Elite Hotels; Wealden; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join the prestigious Ashdown Park Hotel & Country Club as a Conference and Banqueting Supervisor, where you will ensure exceptional service and lead a dedicated team. This dynamic role involves overseeing day-to-day operations, staff training, and maintaining high standards of quality in a luxury setting. Enjoy a supportive environment that promotes career development and offers numerous employee benefits and recognition.

Benefits

Generous share of the monthly Service Charge

Career development with accredited training

Enhanced holiday programme

Employee Assistance Programme

Meals provided for staff

Free parking

Reduced price stays in hotels

Discounts for spa treatments and F&B

Uniform provided

Smart Pension Scheme

Qualifications

• Supervisory experience within the hospitality industry is essential.
• Excellent communication skills desired.
• Passion for food, drinks, and enhancing guest experience.

Responsibilities

• Provide the highest quality of guest service.
• Oversee Conference & Banqueting operations in the absence of management.
• Motivate, train, and mentor staff in the department.

Skills

Customer care skills

Attention to detail

Leadership skills

Time management

Calm under pressure

Job description

Conference & Banqueting Supervisor - Forest Row, East Sussex

Ashdown Park Hotel & Country Club prides itself on being the finest luxury country hotel in Sussex, with a goal to deliver distinctly memorable experiences for our guests and to offer like-minded individuals fantastic career opportunities. We have an exciting prospect for an experienced and dynamic Conference and Banqueting Supervisor to join our team. This is a key role within the department, which focuses on assisting the Conference & Banqueting Manager and Assistant Conference & Banqueting Manager maintain the maximum quality and standards required to ensure optimum guest satisfaction and profitability.

Key Attributes

• Have enthusiasm, dedication and a genuine passion for food, drinks and people.
• Have excellent customer care skills and attention to detail
• Supervisory experience within the hospitality industry
• Excellent communication skills and the ability to lead a team
• Good time management and the ability to remain calm under pressure

Key Responsibilities:

• To provide the highest quality of guest service
• To develop outstanding Hotel product knowledge and be aware of the Hotel’s competitive advantages
• To exceed expectations and offer a personal and informative service to enhance the enjoyment of the guest and maximise up-selling opportunities.
• In the absence of the Conference & Banqueting Manager or Assistant Conference & Banqueting Manager to oversee Conference & Banqueting operations, ensuring the highest standards of service.
• To be an exceptional and professional ambassador for the hotel and the wider Elite group in all business relationships and set the highest standards of leadership, integrity and commitment.

Business Development

• To take part in all training opportunities made available to maximise any opportunities for up selling and improving the business success of the department.
• To motivate, train and mentor staff in the Conference & Banqueting Department in order that they may achieve goals for their professional and personal development.
• To ensure trainees and/or apprentices are carefully supervised and that their training and development requirements are met.

Communication, Planning and Organising

• To ensure that all guest requirements are dealt with in a prompt, courteous, efficient manner and in an appropriate style especially where speed of response is paramount.
• To ensure attendance of regular briefing meetings at all levels so that changes in function details and updates are communicated effectively.
• In the absence of the Conference & Banqueting Manager or Assistant Conference or Banqueting Manager co-ordinate the business activity of the Conference & Banqueting department to ensure the effective organisation of the working day.

Health & Safety - In conjunction with C&B Manager and Assistant C&B Manager:

• Ensure that employees work within a safe and secure environment by complying with H&S legislation and to liaise with the hotel’s appointed health and safety consultants as required.
• Ensure that Conference & Banqueting equipment complies with Health & Safety standards and that any faults in any such equipment which represent a potential hazard to guests or staff are reported appropriately.
• To pay particular attention to the operation of safe systems at work to minimise the risk of accident or injury. To carry out regular risk assessments of all work procedures in the areas for which you are responsible so that any present or future hazards are controlled or eliminated.
• To report any accidents or injuries to the Duty Manager and the HR Manager.
• To ensure that all relevant Health & Safety issues are communicated to the Conference & Banqueting Manager.

If you feel that you can rise to this challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.

Due to our rural location you will need your own transport

At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about

About Ashdown Park Hotel & Country Club:

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference & banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

Why work at Ashdown Park Hotel & Country Club:

As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals – this could be you!

Benefits

To support and reward our staff we offer:

• Generous share of the monthly Service Charge (which is dependant upon overall sales performance)
• Career development with accredited training providers
• Enhanced holiday programme & reward scheme for long service
• Employee Assistance Programme - Hospitality Action
• Meals provided by our talented kitchen team
• We have plenty of free parking
• Generous 'Refer a Friend' bounty incentive
• We also have amazing recognition awards for exceptional customer service
• Reduced price stays in all of our hotels where you are treated like a guest no matter who you are! (after successful completion of probation period)
• Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
• Uniform provided
• Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts
• Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.