Conference & Banqueting Manager

TN United Kingdom; Holywood; On-site; GBP 32,000; Full time

Job summary

An established industry player in luxury hospitality seeks a Conference & Banqueting Manager to lead a dynamic team at a prestigious estate. This role offers the opportunity to create exceptional guest experiences while managing a variety of events. The ideal candidate will possess strong leadership skills and a passion for delivering top-notch service. With a commitment to staff development and a supportive work environment, this position promises a fulfilling career path in the hospitality sector. Join a company that values quality and attention to detail, and be part of a team that strives for excellence every day.

Benefits

Free Staff Meals

Employee Discounts

Cash and Credit Card Tips

29 Days Holiday Plus Birthday Off

Career Progression Opportunities

Qualifications

• Experience in food and beverage management is essential.
• GCSE in English and Maths with grades A-C required.

Responsibilities

• Manage and motivate staff to provide high standards of service.
• Ensure smooth operation of events and functions.
• Maintain cleanliness and organization of function rooms.

Skills

Hospitality Management

Food and Beverage Supervisory Experience

Attention to Detail

Communication Skills

Team Player

Education

GCSE Standard or Equivalent

Job description

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Conference & Banqueting Manager, Holywood

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Client:

Hastings Hotels

Location:

Holywood, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

be6e34822191

Job Views:

5

Posted:

24.04.2025

Expiry Date:

08.06.2025

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Job Description:

Job Description

Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.

We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.

Are you a motivated, proactive person who cares deeply about creating exceptional experiences for your guests? Do you take personal pride in delivering 5 star, luxury service? If so, we would welcome you to apply for the position of Conference & Banqueting Manager at the exclusive Culloden Estate & Spa.

Under the inspiring leadership of our General Manager, Cormac Fadden, you will provide leadership to our Conference & Banqueting team, ensuring the smooth day-to-day management of a variety of busy events and functions. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.

The successful candidate can expect to work 35 hours per week (excluding breaks), five shifts out seven including weekends.

Hours vary to cover the wide variety of events and functions our guests choose to host with us in the tranquill setting of the Estate.

The salary for this full-time position is £31,250 per annum.

We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, 29 days holiday plus your birthday off, and opportunities for career progression and development. To find out more about our employee benefits, click here.

The company reserves the right to apply enhanced short-listing criteria.

To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html

Hastings Hotels is an Equal Opportunities Employer.

About The Role

To be responsible for the management of the Conference and Banqueting department to ensure the greatest enjoyment of the guests and maximum profit contribution to the hotel.

1. To manage and motivate staff through effective communication, training and development, in accordance with company policies and relevant employment legislation, ensuring procedures are followed.

2. To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.

3. To set up function and meeting rooms in accordance with guest requirements.

4. To ensure that function rooms and customer areas are maintained in a clean and tidy manner in accordance with Hastings standards.

5. To ensure that the team are knowledgeable about the facilities and services within the hotel and are proactive in the sale of these to guests.

6. To ensure you and the team assist guests with any reasonable request for hotel services.

7. To ensure any complaints and difficulties are dealt with courteously and in an efficient manner.

8. To comply with all health, safety, hygiene and licensing policies and procedures.

9. To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.

10. To determine and agree annual budgets, putting in place appropriate mechanisms to effectively manage costs and all factors relating to profitable performance of conference and banqueting ensuring appropriate plans are created, agreed, communicated, implemented and reviewed.

11. To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.

12. To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.

13. To ensure all conference and banqueting staff receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.

14. To maintain effective communication and relationships with other hotel departments, suppliers and enforcement agencies to maintain an effective operation and ensure guest satisfaction.

15. To ensure the hotels banqueting areas, fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.

16. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.

17. To seek and continuously develop knowledge relating to the industry sector and competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.

18. To assist with the recruitment, selection and utilisation of staff to achieve the optimum use of staff resource in line with business peaks and troughs.

19. To contribute to the development of the hotel business plan, projects and initiatives to continually develop the hotel business and market position.

20. To ensure the Hotel’s compliance with all matters relating to the licensing laws, Customs and Excise Regulations and all other relevant legislation.

21. To carry out Duty Manager duties as required.

22. Any other duties as required by management.

Skills Needed

Hospitality

About The Company

Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.

Company Culture

Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group. We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.As a result, we are proud to have some of the best staff retention levels in the hospitality industry.

Desired Criteria

Previous Food and Beverage Management experience

Required Criteria

• Must have previous food and beverage supervisory experience
• Educated to GCSE standard or equivalent with grades A-C in English and Maths
• Right to Work in the United Kingdom
• Work well under pressure and be a team player
• Must have excellent attention to detail
• Smart well groomed appearance is essential
• Good communication and basic numeracy skills

Closing DateSunday 4th May, 2025