Conference & Banqueting - Food & Beverage Assistant

www.findapprenticeship.service.gov.uk - Jobboard; Park Central; On-site; GBP 40,000 - 60,000; Part time

Job summary

A notable hotel in Birmingham is seeking a Food and Beverage Assistant to provide exceptional service during meetings and events. Ideal candidates will be warm and friendly, with a strong focus on guest experiences. Responsibilities include preparing banquet areas, serving guests, and communicating effectively with the kitchen. Flexible shifts, including weekends, are required. Competitive pay of £12.21 per hour plus service charge.

Benefits

50% employee discount on food and beverage

Free meals on duty

Access to exclusive discounts portal

Career development opportunities

Rewards and recognition programs

Qualifications

• Warm and genuine nature to make guests feel at ease.
• Ability to confidently communicate with guests.
• Highly customer-service oriented with a can-do attitude.

Responsibilities

• Provide warm, friendly service to guests during events.
• Prepare and clean meeting rooms and banquet areas.
• Communicate orders and requests effectively with kitchen and bar teams.

Skills

Customer service orientation

Positive attitude

Clear communication

Flexibility in work schedule

Job description

The Grand Ballroom is the jewel in our crown, and alongside our collection of 8 meeting rooms on our first floor, we offer dynamic and exciting spaces to work.

As Food and Beverage Assistant you will bring your personality and flair to provide a warm, friendly and generous service to our guests though meetings and events for all occasions.

The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

£12.21 Per Hour plus Service Charge.

What the role involves

• Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
• Undertake preparation works required within the Conference and Banqueting department, including room set ups, laying tables, moving furniture and equipment, preparing stock, polishing glasses and cutlery.
• Undertake closedown and cleaning procedures
• Follow all steps of service, ensuring the focus remains guest-centric
• To be knowledgeable on the menus, being able to answer any questions, and make recommendations
• Make sure that all orders and requests are correctly communicated with the bar and kitchen teams, taking extra care around dietaries and special requests

What you bring to the role

• Warm and genuine nature, someone who can make people feel at ease
• To be able to confidently, clearly and politely pass information to all guests
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
• Highly customer-service oriented
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

At The Grand Hotel Birmingham, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.