Conference & Banqueting Floor Manager

De Vere; Park Central; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Birmingham is seeking an Events Floor Manager to ensure exceptional event execution and staff coordination. The role demands strong leadership and customer service skills, with requirements for flexible working hours including late nights and weekends. The ideal candidate will provide a warm and efficient guest experience, maintaining high professional standards throughout events.

Benefits

Competitive colleague and friend & family rates

50% employee discounts on food and beverage

Access to exclusive benefits portal with extensive discounts

Employee Referral scheme

Free meals on duty

Access to Employee Assistance programme

Career development opportunities

Uniform provided

Qualifications

• Previous experience as a Floor Manager in a hotel is desired.
• Must be available to work flexible hours, including late nights and weekends.
• Strong leadership skills as demonstrated in a similar role.

Responsibilities

• Oversee successful execution and smooth running of events.
• Coordinate staff effectively to ensure guest satisfaction.
• Serve as the main point of contact during events.

Skills

Leadership skills

Customer service orientation

Problem-solving skills

Job description

The Grand Ballroom is the jewel in our crown, and alongside our collection of meeting rooms, it offers a dynamic and exciting place to work.
As Events floor Manager you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

You will be responsible for overseeing the successful execution and smooth running of events throughout the hotel; that staff are coordinated effectively and guests receive a seamless and professional experience. The Floor Manager serves as the central point of contact during an event, handling real-time issues and ensuring compliance with venue and event standards.

This role requires availability during late-night hours, especially for events that extend into the evening or require post-event breakdown.

What you will do

• Motivate the team by leading from the front with confidence; being dynamic and positive at all times
• Assist in the planning, organising and control of day-to-day operation of the department thereby ensuring the established standards of performance are maintained and total guest satisfaction is achieved.
• To be knowledgeable on the menus, being able to answer any questions, and make recommendations
• Ensure the meeting and event rooms are set up as per function details and instructions received from the Conference Office, at all times.
• To meet with organisers at the end of their event in order to solicit their opinions and feedback on how our service and standards
• Make sure the team is well-trained, friendly and offers great engagement and efficient service for guests
• Supervise the set-up, execution, and breakdown of events according to the event plan.
• Manage staff. assign tasks and ensure everyone follows the schedule.
• Respond quickly and effectively to any last-minute changes, emergencies, or operational issues.
• Serve as the main point of contact between the floor and the Event Manager and/or wider team.

What you will bring to the role

• Previous Experience as a Floor Manager in a Hotel is desired.
• Strong leadership skills, as demonstrated in a similar role within a conference and events setting.
• Warm and genuine nature, someone who can make people feel at ease.
• To be able to confidently, clearly and politely pass information to all guests.
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results.
• Highly customer-service oriented.
• Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and must be available to work flexible hours, including late nights, weekends, and holidays, depending on the event schedule.

What we offer

• Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.

We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.