Conference & Banqueting Floor Manager

Recruit Genie; England; Remote; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Learning & Development platform access

Health & wellbeing platform

Health care cash plan with GP access

Staff discounts on food & beverage, F&

Discounts on Spa and Cottonmill Spa

Refer a Friend up to £1,000

Hotel group discount rates globally

Free staff meals and parking

Job summary

Sopwell House, a luxurious 5-star Georgian country house hotel in Hertfordshire, invites applications for the Conference & Banqueting Floor Manager role. This full-time position leads the C&B operations, ensuring flawless guest care and seamless service across all suites and events.

Applicants should bring proven management experience in hospitality, strong budgets/P&L know-how, and a proactive, team-driven leadership style. Evening/weekend availability and a passion for upselling are essential.

Qualifications

• Previous management experience within conference & banqueting or events in a hotel setting.
• Strong financial acumen with experience managing budgets and P&L
• Confident leadership skills with the ability to motivate and develop a team
• Excellent guest service skills and a proactive approach to upselling
• Good working knowledge of hotel operating systems
• Flexibility to work evenings, weekends and Duty Manager shifts as required

Responsibilities

• Manage the daily operation of the Conference & Banqueting suites, ensuring consistent presentation and guest care
• Ensure food & beverage is organised, served and set up correctly across all C&B areas
• Motivate and develop your team through positive communication, coaching and regular appraisals
• Liaise closely with the Head Chef to ensure accuracy of numbers and menus
• Support the introduction of sales promotions and encourage upselling at all times
• Prepare weekly timesheets, rotas and payroll information
• Organise inventories of operating equipment, minimising losses
• Be available to perform Duty Manager shifts as required

Skills

Management experience

Leadership

Guest service

Upselling

Budgeting & P&L

Hotel operating systems

Flexibility

Tools

Hotel operating systems

Job description

Conference & Banqueting Floor Manager

Full-time position

Your country home away from home, nestled within 12 acres of picturesque Hertfordshire countryside. Sopwell House is a luxurious 5 star, family-owned Georgian country house hotel offering timeless elegance and modern comfort. We're proud to be a place where exceptional service is delivered with warmth, pride and purpose.

At Sopwell House, we live by our Vision, Purpose and Values.

We are dedicated to creating a world of 'Perfect Contentment' for both our team members and guests alike, 'Spreading kindness one act at a time' along the way. Our team pride themselves on 'Performing with Drive and Serving with Soul' in everything we do.

Your role in our family:

• Manage the daily operation of the Conference & Banqueting suites, ensuring consistent presentation and guest care
• Ensure food & beverage is organised, served and set up correctly across all C&B areas
• Motivate and develop your team through positive communication, coaching and regular appraisals
• Liaise closely with the Head Chef to ensure accuracy of numbers and menus
• Support the introduction of sales promotions and encourage upselling at all times
• Prepare weekly timesheets, rotas and payroll information
• Organise inventories of operating equipment, minimising losses
• Be available to perform Duty Manager shifts as required

What we're looking for

• Previous management experience within conference & banqueting or events in a hotel setting
• Strong financial acumen with experience managing budgets and P&L
• Confident leadership skills with the ability to motivate and develop a team
• Excellent guest service skills and a proactive approach to upselling
• Good working knowledge of hotel operating systems
• Flexibility to work evenings, weekends and Duty Manager shifts as required

The best bit:

• Learning and Development: Access our digital learning platform, and various courses to enhance your knowledge and skills
• Health & Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
• Health care cash plans: take advantage of our Health Care cash plan benefits, including 24-hours access to a GP.
• Discounted food and beverage, accommodation and spa for you and your family
• Discounts on Spa treatments and Spa days in our award-winning Cottonmill Spa
• Discount on Spa products
• Refer a Friend Scheme: earn up to £1,000 referral fee when you recommend someone to work with us
• Preferred Hotel Group discounted global hotel rates
• Free staff meals and parking

Equal Opportunities

We're committed to creating an inclusive workplace where everyone can thrive. If you need any adjustments during the recruitment process, just let us know at [e-mail]

Right to Work

Applicants must have the legal right to live and work in the UK. Proof of documentation will be required in line with the Asylum and Immigration Act 1996.

Next Steps

If you're shortlisted, we'll give you a quick call to learn more about you and answer your questions. Candidates who progress will then be invited to the hotel for an in-person interview.