Conference & Banqueting Floor Manager

Hilton Worldwide, Inc.; Cobham; On-site; GBP 31,000; Full time

Job summary

A leading hospitality brand in Cobham seeks a Conference & Banqueting Floor Manager to oversee operations, enhance guest experiences, and manage team development. The ideal candidate will possess supervisory experience in Food and Beverage and a passion for delivering exceptional service. Competitive salary of £31,000 plus service charge, along with benefits including free meals, career development, and holiday entitlements.

Benefits

Free meals when on duty

Career growth opportunities

Team Member Travel Program

High street discounts

28 days holiday, increasing to 33

Discounted dental and health cover

Accommodation available with all bills included

Qualifications

• Experience in a managerial role within Food and Beverage.
• Excellent customer service skills.
• Strong problem-solving abilities.

Responsibilities

• Manage C&B Operations outlets to ensure guest satisfaction.
• Recruit and train the C&B team.
• Manage guest queries promptly and efficiently.
• Develop departmental targets and objectives.
• Motivate team members to maximize revenue.

Skills

Management and/or supervisory Food and Beverage experience

Ability to comply with all Food and Beverage brand standards

Ability to work under pressure

Flexibility to respond to different work situations

Ability to work on your own or in teams

Job description

Overview

Job Description - Conference & Banqueting Floor Manager (HOT0C0DS)

Conference & Banqueting Floor Manager (HOT0C0DS)

Work Location: Hilton Cobham, Seven Hills Road South, Cobham KT11 1EW

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS!

No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

Salary £31,000 a year + Service charge

World of Rewards:

• Free and healthy meals when on duty
• Grow your Career
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing ( https://cr.hilton.com )
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Free Parking
• Accommodation available with all bills included
• Guest Experience Day as part of your induction
• Modern and inclusive Team Member’s areas

As a Conference & Banqueting Floor Manager, you are responsible for managing the C&B Operations outlets to deliver an excellent Guest and Member experience. A Conference & Events Floor Manager will also be required to manage, train, and develop team members and work within all budgeted guidelines. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Maintain exceptional levels of customer service
• Recruit, manage, train and develop the C&B team
• Manage guest queries in a timely and efficient manner
• Set departmental targets and objectives, work schedules, budgets, and policies and procedures
• Incentivise team members to maximize sales and revenue
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Ensure communication meetings are conducted and post-meeting minutes generated
• Comply with hotel security, fire regulations and all health and safety legislation

What are we looking for?

A Conference & Banqueting Floor Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Management and/or supervisory Food and Beverage experience
• Ability to comply with all Food and Beverage brand standards
• Ability to work under pressure
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.