Conference & Banqueting Assistant

Edgbaston Park Hotel and Conference Centre; Birmingham; On-site; GBP 16,000 - 20,000; Full time

Job summary

Edgbaston Park Hotel and Conference Centre is seeking enthusiastic Food & Beverage Assistants to support F&B operations across our hotel and conference spaces. You will help prepare and serve food and drinks, assist with meetings and events, and ensure every guest receives warm, professional service.

The role emphasizes teamwork, strong communication, and a proactive approach to guest satisfaction, with flexibility for weekends and evenings in a busy hospitality environment.

Qualifications

• Excellent communication and teamwork are essential.
• Comfort with hospitality and guest service is important.

Responsibilities

• Preparing and serving food and beverages to a high standard.
• Setting up and breaking down conference spaces and events.
• Maintaining bar, restaurant, lounge, terrace presentation and cleanliness.
• Providing attentive, professional service and handling guest queries.
• Working with colleagues across departments to ensure seamless service.
• Stock control, equipment care and general housekeeping.

Skills

Communication

Teamwork

Job description

We’re proud to be a certifiedB Corp– one of only seven hotels/hotel groups in the UK to earn this prestigious accreditation. This means we’re part of a global community of businesses committed to using profits and purpose to make a positive impact on people and the planet. If you want to be part of a team that values sustainability, inclusivity and meaningful work, we’d love to hear from you.

We’re looking for enthusiastic and dedicated Food & Beverage Assistants to join our talented team and help deliver outstanding service across our Hotel and Conference Centre. Whether serving in the Bar, Restaurant or supporting Meetings, Conferences and Events, you’ll play an essential role in creating memorable experiences for every guest.

What you’ll be doing

As a Food & Beverage Assistant, you’ll support the smooth running of all F&B operations - from preparing and serving food and drinks, to setting up meeting rooms and special events. You’ll provide attentive, professional service, ensuring every guest feels genuinely welcomed and cared for.

Your responsibilities will include:

• Preparing and serving food and beverages to the highest standard of quality and presentation.
• Assisting with mise en place and ensuring all areas — including restaurant, bar, lounge, terrace, and conference spaces — are clean, organised and beautifully presented.
• Supporting the set-up, service and breakdown of conferences, banquets, weddings and private functions.
• Maintaining product and menu knowledge to make recommendations and discreetly maximise sales.
• Handling guest queries and minor complaints courteously, always seeking to exceed expectations.
• Working closely with colleagues across departments to ensure seamless service.
• Assisting with stock control, equipment care and general housekeeping to maintain efficient operations.

Depending on your area of focus, you may:

• In the Bar: Prepare cocktails and beverages to specification, maintain bar presentation, and deliver prompt, friendly service.
• In Conference & Banqueting: Set up and service meeting rooms and events, ensuring every function runs smoothly.
• In the Restaurant: Greet and serve guests, maintain buffet presentation, and provide professional table service throughout breakfast, lunch and dinner.

About You

You’ll have a warm and welcoming manner, with a genuine passion for hospitality and guest service. Previous experience in a similar role within a hotel or restaurant environment would be an advantage, but full training will be provided.

You’ll also bring:

• Excellent communication and teamwork skills
• A professional appearance and positive attitude
• Flexibility to work a variety of shifts, including weekends and evenings
• A proactive approach and keen eye for detail

The Hotel reserves the right to close the vacancy early, should suitable applicants be found.

Edgbaston Park Hotel and Conference Centre is committed to being an equal opportunities employer and applicants will be shortlisted and recruited on the sole basis of their relevant skills, experience and qualifications. If you have a disability and require any adjustment to be made to the recruitment process in order for you to participate, please contact [e-mail] or call the People & Culture Team on0121 414 8927.