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Conference and Events Planner

England Rugby

London

On-site

GBP 32,000 - 38,000

Full time

3 days ago

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Job summary

Join a leading organization as a Conference and Events Planner, pivotal in delivering high-quality customer service within the events sector. This role involves coordinating bookings, providing tailored advice, and ensuring compliance with operational standards. Strong communication skills and a detail-oriented mindset are essential for success. Apply now and contribute to exciting events at England Rugby!

Qualifications

Strong communicator with excellent interpersonal skills.
Detail-oriented with a focus on quality.
Deadline-driven and well-organised.

Responsibilities

Coordinate all bookings and provide tailored product advice to customers.
Ensure compliance with standards and deliver exceptional customer care.
Input event details accurately and support the Operations team.

Skills

Communication

Interpersonal Skills

Attention to Detail

Customer Care

Adaptability

Tools

Microsoft Office

CRM Systems

Join to apply for the Conference and Events Planner role at England Rugby

This range is provided by England Rugby. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Job Title : Conference & Events Planner

Legal Employer : Twickenham Experience Ltd. (TEL)

Department : Conference & Events

Reports to : Events Planning Manager

Salary Banding : £32,190 + Bonus Scheme

Duration : Permanent

Please note that this vacancy is being hosted on RFU/England Rugby channels on behalf of Twickenham Experience Ltd. (TEL), and is not an RFU vacancy.

Application Information:

Please submit an anonymised CV and cover letter.
The closing date for applications is Thursday 19th June at 5pm.

To download the full job description for this role, please click here.

Nature and scope:

The primary objective of the role is to provide a quality, market-leading and customer orientated service through effective administration and customer service techniques. This role is required to co-ordinate all bookings, to proactively selling and exceeding customer expectation; to consistently ensure the highest standards of accurate and timely customer, staff and management information; and to ensure all administration is accomplished effectively and accurately in order to provide a seamless handover to the Operations team.

Accountabilities:

Ensure safe, secure, and compliant operations for all stakeholders.
Adhere to all legislative and TEL operational standards to deliver consistent, high-quality service.
Maintain a polite, professional, and friendly demeanor with customers, clients, and colleagues.
Deliver exceptional customer care and exceed expectations with a proactive, can-do attitude.
Maximise sales through effective product knowledge and selling techniques.
Provide tailored product advice to customers.
Gather and relay customer feedback to management.
Conduct clients show rounds, menu tastings and stakeholder meetings to build and strengthen relationships.
Identify and act on opportunities to enhance service delivery.
Contribute to continuous improvement and operational efficiency.
Accurately input event details into Ivvy and ensure timely handover to Operations.
Stay informed on industry trends and apply relevant innovations.
Support colleagues positively and assist with additional duties as needed.
Attend all required training sessions and meetings.
Promote TEL and uphold a positive company image.
Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans.
Undertake such other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation.

Operational Excellence:

Comply with all fire, health, safety, and hygiene regulations.
Report accidents, near misses, and safety concerns to your line manager.
Personally plan commercial meetings and events.
Prepare and submit work orders, floor plans, and schedules for weekly C&E meetings.
Book event services and raise purchase orders as needed.
Create event collateral such as menus, tent cards, table plans, signage, IPTV uploads etc for commercial bookings.
Share relevant information with the Accounts team promptly.

Person Specification

The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role.

Qualifications, skills & experience:

Strong communicator with excellent interpersonal skills.
Detail-oriented with a focus on quality.
Builds respectful, collaborative relationships and exceeds expectations.
Adaptable and open to change, values diverse perspectives.
Demonstrates integrity, accountability, and professionalism.
People-focused leader with planning and growth potential.
Skilled in understanding and meeting client needs.
Deadline-driven and well-organised.
Aware of market trends and competitor activity.
Proficient in Microsoft Office and CRM systems.
Experienced in creating event floorplans
Knowledgeable in event operations with a focus on catering

Additional Information:

We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitment@rfu.com.
During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here.

Seniority level

Seniority level
Associate

Employment type

Employment type
Full-time

Job function

Job function
Customer Service
Industries
Spectator Sports and Events Services

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