Conference and Events Operations Manager

Hilton; London; On-site; GBP 34,000 - 36,000; Full time

Job summary

A leading hotel in London is seeking a Conference and Events Operations Manager to oversee all operations for conferences and events. The role involves ensuring exceptional customer service, optimising sales, and leading the team effectively. Ideal candidates will have a degree in hotel management and strong leadership skills. The position offers a salary between £34,000 to £36,000 with various employee perks including free meals and career development opportunities.

Benefits

Smart Uniforms provided and laundered

Free meals when on duty

Personal Development programmes

Discounted hotel nights

28 days holiday, increasing to 33

Qualifications

• Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty.
• Experience in a managerial position in hotel/Events Centre or similar.

Responsibilities

• Manage all Conference and Banqueting operations.
• Maintain exceptional levels of customer service.
• Ensure compliance of brand standards.
• Evaluate guest satisfaction levels with a focus on continuous improvement.
• Optimise sales and contain costs.
• Provide effective leadership to the Conference and Banquet teams.

Skills

Strong knowledge of hotel/leisure/service sector

Exceptional communication skills

Exceptional leadership skills

Education

Degree or diploma in Hotel Management or equivalent

Job description

WELCOME TO A WORLD OF OPPORTUNITIES AT THE UK’s #1 GREAT PLACE TO WORK 2025, AS VOTED BY OUR TEAM MEMBERS! The Hilton London Metropole Hotel has just finished in 2022 a transformational refurbishment, updating all of its Food & Beverage outlets, Bedrooms, Public Areas and Meeting Space.

Following the completion of the refurbishment, the hotel now boasts 1,100 bedrooms, four unique restaurants and bars, 35 meeting rooms, including three ballrooms, with capacity for over 1,350 guests as well as an exclusive event space with unparalleled breath-taking skyline views across London.

Fancy taking a closer look at our brand new hotel? Check out our socials:

Events website: Hilton London Metropole (londonmetpresents.com)

Linkedin: https://www.linkedin.com/company/hilton-london-metrople/

Annual salary ranging from £34,000 up to £36,000

A WORLD OF REWARDS

· Smart Uniforms provided andlaundered

· Free, healthy and high quality meals when on duty

· Grow your Career !

· Personal Development programmes designed to support you at every step of your career

· A chance to make a difference through our Corporate Responsibility programmes – Find out what and how we are doing (https://cr.hilton.com)

· Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)

· Team Member Referral Program

· Discounted dental and health cover

· High street discounts: with Perks at Work

· Discounted car park

· Holiday: 28 daysincluding bank holidays (increasing yearly to up to 33 days)

· Modern and inclusive Team Member’s areas

A Conference and Events Operations Manager is responsible for managing all Conference and Events operations to deliver an excellent Guest and Member experience while optimising sales and ensuring department targets are met.

What will I be doing?

As a Conference and Events Operations Manager, you are responsible for managing all aspects of Conference and Events operations to deliver an excellent Guest and Member experience. A Conference and Events Operations Manager will also be required to optimise sales and provide leadership to the team to ensure department targets are met. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Manage all Conference and Banqueting operations
• Maintain exceptional levels of customer service
• Ensure compliance of brand standards
• Evaluate guest satisfaction levels with a focus on continuous improvement
• Aware of trends and propose ideas to build the range and quality of Conference and Banquet
• Optimise sales and contain costs, identifying any areas for action
• Set achievable budgets and other short- and long-term functional goals
• Provide effective leadership to the Conference and Banquet teams to ensure targets are met and exceeded both for the hotel and individual development

What are we looking for?

A Conference and Events Operations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Strong knowledge of hotel/leisure/service sector
• Degree or diploma in Hotel Management or equivalent
• Record of success in Conference and Beverage, specifically the ability to deliver profit, control costs, and build customer loyalty
• Exceptional communication skills
• Exceptional leadership skills to create a winning team

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Conference and Banquet Operations experience in a managerial position in hotel/Events Centre or similar
• Passion for delivering exceptional levels of guest service

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company

Job: Catering and Event Services

Title: Conference and Events Operations Manager

Location: null

Requisition ID: HOT0BRP4

EOE/AA/Disabled/Veterans