Conference and Events Manager

Jockey Club Catering - Newmarket Racecourse; Newmarket; On-site; GBP 34,000; Full time

Job summary

A leading events venue is seeking a passionate Conference & Events Manager to lead event planning and delivery. This role involves managing a dedicated team, ensuring exceptional customer experiences, and overseeing budgets. The ideal candidate has prior hospitality management experience and strong leadership skills. Benefits include a supportive team environment and opportunities for career progression.

Benefits

Canteen

Company pension

Discounted or free food

Free parking

On-site parking

Qualifications

• Previous experience in events or hospitality management role.
• Strong leadership and team management skills.
• Excellent communication and organizational abilities.

Responsibilities

• Lead and manage all non-raceday conference and events activities.
• Build strong client relationships and maintain customer service standards.
• Motivate and manage a flexible workforce.

Skills

Leadership

Communication

Organizational skills

Financial acumen

Customer service

Job description

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Location: Newmarket, Suffolk

Reports To: General Manager & Deputy General Manager

Type: Full-time hours on a casual basis

Join the team behind one of the most iconic venues in British horse racing!

We are seeking a passionate, driven, and experienced Conference & Events Manager to lead and deliver exceptional experiences across our conference and events business at Newmarket Racecourses - part of The Jockey Club Catering.

About the Role

As our Conference & Events Manager, you'll be at the heart of planning and delivering a wide variety of events - from corporate conferences to glamorous gala dinners. You'll lead a dedicated team of casual and variable staff, working collaboratively with internal departments and external clients to ensure every event runs smoothly and leaves a lasting impression.

Key Responsibilities

• Lead and manage the day-to-day operations of all non-raceday conference and events activities
• Build strong client relationships and maintain exceptional customer service standards
• Motivate, train and manage a flexible workforce to deliver excellence in hospitality
• Monitor and manage budgets, costs and profitability
• Ensure compliance with all health, safety, and legal regulations
• Maintain high standards of food, presentation, and venue appearance
• Support and contribute to the broader Jockey Club Catering team across sites when required

What We're Looking For

Essential:

• Previous experience in a similar events or hospitality management role
• Strong leadership and team management skills
• Excellent communication and organisational abilities
• Financial acumen with experience managing budgets and cost controls
• A passion for delivering exceptional guest experiences

What You'll Bring

• A hands-on, can-do attitude
• The ability to work under pressure and meet deadlines
• A flair for creativity and problem solving
• A proactive approach to innovation, standards, and customer care
• Commitment to maintaining high levels of staff training and operational excellence

What We Offer

• The opportunity to work at a prestigious, high-profile venue
• A dynamic, supportive team environment
• Career progression across The Jockey Club Catering network
• Training and development opportunities
• A role that combines tradition, passion, and modern event innovation

Ready to lead the way in exceptional events?

Apply now and become part of a proud legacy at Newmarket Racecourses.

Job Type: Full-time

Pay: £16.32 per hour

Benefits:

• Canteen
• Company pension
• Discounted or free food
• Free parking
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person