Conference and Events Coordinator

RBH; Dorking; On-site; GBP 20,000 - 30,000; Full time

Job summary

RBH is seeking a Conference & Events Coordinator to join their team at Wotton House Hotel. In this role, you will manage event enquiries, meet clients, and drive sales activities, providing exceptional service and attention to detail. We prioritize personality and potential, with full training provided for suitable candidates.

Benefits

Discounted hotel room rates

Extra days holiday for your birthday

Flexible working arrangements

Pension

Free meals on duty

Qualifications

• Excellent customer service skills.
• Positive 'can do' attitude.
• Willingness to learn and care about the role.

Responsibilities

• Handle incoming wedding, event & conference enquiries.
• Exceed customer expectations and develop service levels.
• Drive sales activities through client engagement.

Skills

Customer Service

Attention to Detail

Positive Attitude

Job description

JOIN OUR FAMILY

At RBH we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! We are passionate about the industry and always on the lookout for new talent to join us on our journey...

A DAY IN THE LIFE OF A CONFERENCE & EVENTS COORDINATOR AT WOTTTON HOUSE HOTEL

What you'll be doing...

Reporting to the Sales Office Manager, you can expect your working day to include the following.

• Handling incoming wedding, event & conference enquiries from the initial enquiry to post event follow up.
• Exceeding customers’ expectations and being motivated to continually develop service levels.
• Face to face client meetings.
• Driving sales activities through strategic planning and client engagement.
• Maintain high-level of professionalism and competence when dealing with clients.
• Obtain client feedback and make appropriate changes for improvements.
• Manage meeting request leads, contracts and confirmations to clients.
• Using a keen eye for detail to ensure all event details are translated to the system and handed over to the Operations Team.
  
  

What We Need From You

We hire mostly on personality & potential but here are a few of our requirements...

To succeed in the role of Conference and Events Coordinator, you will need the following qualities and skills.

• excellent customer service
• have a positive ‘can do’ attitude
• be willing to learn and show that they care.
  
  

We are looking for someone who can communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests.

Previous experience within a similar role is preferable but full training is provided.

What We Offer

You will have access to a benefits package we believe truly works for our people and enhances our overall culture...

• Discounted hotel room rates for you and your friends & family
• Extra days holiday for your birthday
• Flexible working arrangements
• Pension
• Free meals on duty saving you over £1000 per year
  
  

To learn more about our full benefits package, click here to watch our employee benefits video.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustments, please contact [e-mail].