Conference and Events Consultant - The Lime Venue Portfolio

Medirest Signature; Birmingham; On-site; GBP 29,000; Full time

Job summary

A dynamic hospitality firm is seeking a Conference & Events Consultant to join their team in Birmingham. In this role, you will manage event bookings, delivering exceptional service while ensuring that client expectations are met or exceeded. The position requires strong communication skills, organization, and a background in hospitality, with specific experience in conference environments. The successful candidate will benefit from a competitive salary and comprehensive welfare benefits, contributing to a vibrant team culture focused on sustainability and inclusion.

Benefits

Medicash health benefits

Free annual health check

Meals on duty

23 days + bank holidays

Ongoing training & development

Qualifications

• Minimum of 1 year's experience in a Conference & Events environment.
• Experience in the hospitality industry at venue level (at least 3 years).
• Confident in decision-making and customer interaction.

Responsibilities

• Convert enquiries into successful bookings for events.
• Deliver exceptional service and exceed client expectations.
• Engage with business performance tools and maintain records.

Skills

Strong verbal and written communication skills

Highly organized

Proficiency in Microsoft Office

Education

GCSEs (including Maths and English)

A-Levels or a degree

Tools

Delphi

Gratis

Job description

Conference and Events Consultant - Lime Venue Portfolio

£28,957 per annum plus benefits

About the role:

As a Conference & Events Consultant at Lime Venue Portfolio, you will play a pivotal role in converting enquiries into successful bookings, ensuring every guest's event experience is seamless from initial contact to post-event follow-up. You'll be the first point of contact for corporate clients, training organisers, and event planners - offering expert advice, building trusted relationships, and tailoring our spaces and services to suit a wide range of business and leisure events. You will be working with some iconic Football and Rugby Venues, for non-Matchday Events and Conferences.

Duties:

• Drive Revenue Growth: Play a key role in maximising revenue across our Venues Collection by expertly managing Conference & Event enquiries with efficiency and flair.
• Deliver Exceptional Service: Exceed client expectations by consistently achieving key performance indicators and delivering a gold-standard customer experience across phone, email, and online platforms.
• Be a Trusted Expert: Build strong relationships with clients, venues, and internal teams through knowledgeable, confident, and proactive enquiry handling.
• Champion Insights & Strategy: Engage with business performance tools like forecasts, budgets, and pace reports to deepen your commercial awareness and contribute to the broader strategic goals of the business.
• Ensure Accuracy & Insights: Maintain meticulous records in Delphi and LVP SmartSheet systems, proactively highlighting any gaps or improvements in online listings and competitor analysis to help shape our competitive edge.
• Know Our Product Inside-Out: Develop expert-level knowledge of each venue in the Collection, support on-site visits, and share insights and updates with the wider Central Team to strengthen our collective understanding of the brand and offering.

Who you are:

• Minimum of 1 year's experience in a Conference & Events environment, with at least 3 years in the hospitality industry at venue level.
• GCSEs (including Maths and English) essential; A-Levels or a degree desirable.
• Strong verbal and written communication skills, with confidence in decision-making and customer interaction.
• Highly organised with excellent administrative skills and proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with booking systems such as Gratis or Delphi, and good general venue knowledge.
• A confident, team-oriented professional who thrives under pressure and remains calm, assertive, and solutions-focused.
• Passionate about sales and operations, with the ability to multitask, manage customer feedback, and handle complaints effectively.
• A motivated self-starter with a can do attitude, a sense of humour, and a strong ambassador for the brand and business.

Benefits:

• Healthcare & Wellbeing - Medicash health benefits (including dental, mental health & optical for you and up to 4 children), free annual health check with Aviva Digicare, discounts at Nuffield Health & Pure Gym, and access to our Employee Assistance Programme.
• Exclusive Perks & Discounts - Save on entertainment (up to 55% off cinema tickets), shopping (up to 15% off), Vodafone plans, and travel with top providers such as TUI & Expedia.
• Workplace Benefits - Meals on duty, pension scheme, life assurance, and professional subscriptions paid.
• Leave & Family Support - 23 days + bank holidays, your birthday off, extra leave after maternity return, a day off for your baby's 1st birthday, and a holiday purchase scheme.
• Career & Financial Support - Ongoing training & development, career pathways, financial wellbeing programme, and preferred rates on salary finance products.

Who are Levy?

Levy, part of Compass Group, known for delivering exceptional food, drink, and hospitality experiences at world-renowned venues such as Wimbledon, Twickenham, and Tottenham Hotspur. Focused on sustainability, diversity, and inclusion, Levy prides itself on using sustainably sourced ingredients and providing outstanding service. The company is committed to achieving Net Zero by 2027, partnering with the British Paralympic Association, and ensuring all team members earn at least the Real Living Wage or London Living Wage.

Why Join Us?

At Levy UK & Ireland, we celebrate diversity and foster inclusion, valuing every individual's unique strengths. Our diverse team fuels creativity, innovation, and success. We promote fairness, ensure all voices are heard, and provide equal opportunities for all.

We welcome candidates from all backgrounds to join us in creating a supportive, equitable workplace where everyone can thrive and contribute. Together, we achieve greatness.