Conference and Events Co-ordinator - £28,227.75 p/a

www.findapprenticeship.service.gov.uk - Jobboard; Park Central; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prestigious hotel in Birmingham is seeking a Conference and Events Co-ordinator to manage guest inquiries and ensure events run smoothly. The ideal candidate will possess strong communication and organizational skills, experience in a similar role, and the ability to create memorable guest experiences. This role offers employee discounts, recognition programs, and career development opportunities.

Benefits

50% employee discounts on food and beverage

Competitive colleague rates for overnight stays

Access to exclusive benefits portal

Employee Referral scheme

Free meals on duty

24/7 health and wellbeing support

Career development opportunities

Qualifications

• Experience in a similar role required; hotel experience highly desirable.
• Warm personality with adaptability to guest needs.
• Strong communication skills to liaise with departments.
• Excellent planning skills with attention to detail.

Responsibilities

• Handle enquiries via phone, email, and third-party websites.
• Negotiate with clients to secure business.
• Conduct show rounds for clients.
• Produce function sheets with final details for events.
• Lead pre-event communication meetings.

Skills

Communication

Organizational Skills

Negotiation

Adaptability

Job description

We have an exciting and rare opportunity to join our Conference & Events Sales team. This role will establish and develop personal contact with all our Conference & Event guests, ensuring their event needs are met. You will handle all incoming enquiries, providing proposals and detailed quotations in line with the set demand calendar to ensure maximisation of revenue and conversion.

What you will do:

• Handle enquiries via phone, email & third party websites and sending out proposals to Grand standard
• Confidently negotiate with clients to ensure the business is won whilst still remaining commercially viable
• Conduct show rounds to Grand standard in order to wow the client and secure business
• Collate final details for all events and producing function sheets, ensuring that all client’s requirements are fully communicated to all departments.
• Arrange and lead pre-event communication meetings with high value and high profile bookings
• Meeting client’s onsite to hand over to the operations team ready for their event
• Meeting client’s at the end of their event for full de-briefing

What we look for in a Conference and Events Co-ordinator:

• We are looking for someone with experience in a similar role, and experience within a hotel highly desirable
• Have a warm and welcoming personality with the ability to adapt to the needs of the guests whilst creating a delightful and memorable experience
• Be a strong communicator, liaising with other departments and dealing with guest queries with confidence
• Possess excellent organisational and planning skills with a keen eye for detail and the ability to thrive under pressure

•Competitive colleague and friend & family rates for overnight stays at the hotel
• 50% employee discounts on food and beverage at hotel outlets
• Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
• Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
• Free meals on duty in our dining facilities
• Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
• Rewards and recognition for living and breathing our company values
• Monthly employee recognition and rewards programme
• Regular team appreciation events, including regular employee parties throughout the year
• Career development opportunities – including access to apprenticeship programmes
• Use of Wagestream financial wellbeing platform, allowing instant access to your pay
• Uniform provided

Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.

This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.

The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.