Conference and Event Duty Manager

Perth Theatre and Concert Hall; Perth; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player seeks a passionate Conference and Events Duty Manager to deliver exceptional customer service at a vibrant venue. This role involves supervising a dedicated team, ensuring visitor safety, and enhancing guest satisfaction across various events. The ideal candidate will thrive in a dynamic environment, showcasing strong leadership skills and a commitment to creating memorable experiences. Join a high-performance team where your contributions will help shape unforgettable moments for every visitor, whether they're attending a show, workshop, or simply enjoying a coffee in the café.

Qualifications

• Proven experience in customer service and guest relations.
• Strong leadership and management skills in a hospitality environment.

Responsibilities

• Oversee daily operations to ensure an exceptional visitor experience.
• Lead and manage a team, providing guidance and support to enhance guest services.

Skills

Customer Service

Leadership

Communication

Interpersonal Skills

Operational Efficiency

Job description

As a Conference and Events Duty Manager, you will be passionate about exceptional customer service and create a welcoming atmosphere that leaves our visitors eager to return whether attending shows, workshops, conferences, our new café and bars, or just meeting friends.

Between our two buildings, you will be responsible for supervising a large team of visitor services staff, whilst ensuring the safety and wellbeing of audiences in all our public spaces.

You will be on the front line, managing the visitor journey at all stages throughout our buildings.

You will bring strong leadership skills and a hands-on approach, be passionate about delivering first-class customer service and have the get-up-and-go to drive profit. You will thrive in a busy environment, with multiple events a day across two sites keeping you busy.

You will embrace the different reasons that visitors come to us – for gigs, shows, learning, workshops, conferences, dinners, or just a coffee – offering each and every visitor an exemplary experience.

Your previous experience could be from a variety of industries, such as a visitor attraction, hospitality, a sporting venue, festival management and, of course, the arts.

We are looking for people who can play a vital role in the day-to-day operations of Perth Theatre and Concert Hall operating as a member of a high-performance team with the following skills and experience:

Qualifications

• Proven experience in customer service and guest relations
• Strong leadership and management skills in a hospitality environment
• Ability to effectively manage visitor experiences and enhance satisfaction
• Excellent communication and interpersonal skills
• Demonstrated ability to handle guest inquiries and resolve issues promptly
• Knowledge of hospitality best practices and standards

Responsibilities

• Oversee daily operations to ensure an exceptional visitor experience, focusing on customer service excellence.
• Lead and manage a team, providing guidance and support to enhance guest services.
• Address visitor inquiries and concerns promptly, fostering a welcoming environment.
• Implement strategies to improve operational efficiency and guest satisfaction.
• Collaborate with other departments to ensure seamless service delivery and maintain high standards of hospitality.