Conference and Banqueting Floor Manager

Hilton; Greater London; Presencial; GBP 33.000 - 34.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Discounted hotel stays

60% food and beverage discounts

Free meals on duty

Holiday allowance

Stock Purchase Plan

Pension scheme

Retail discounts

Mental health resources

Crisis Concierge

Career development

Descripción de la vacante

Hilton London Metropole is seeking a Conference and Banqueting Floor Manager to lead event set-up operations and oversee banquet turnover, ensuring spaces meet client specifications and high standards of presentation.

You will collaborate with Food & Beverage and Culinary teams to monitor service quality, address guest feedback, and foster a diverse, high-performing team aligned with Hilton values.

Formación

• Experience in event management and hospitality operations.
• Proven ability to lead teams and manage spaces to client specifications.

Responsabilidades

• Lead event set-up operations to prepare spaces per client specifications.
• Oversee breakdown and clean-up to maintain cleanliness and readiness for future functions.
• Guide team on furniture care, floor maintenance, and banquet space presentation.
• Support planning, organization and execution of all banquet functions.
• Collaborate with F&B and Culinary teams to monitor service quality and guest feedback.
• Develop and mentor team members, fostering a high-performing environment.

Conocimientos

Strategic leadership

Event set-up operations

Team leadership

Guest service orientation

Memorable guest experiences

Descripción del empleo

Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Conference and Banqueting Floor Manager at Hilton London Metropole, you’re not just providing strategic leadership and direction for event set-up operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Conference and Banqueting Floor Manager at Hilton London Metropole, you’re not just providing strategic leadership and direction for event set-up operations – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
How We’ll Help You Thrive
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with a wide range of perks and benefits, including:

• Competitive pay – Earn up to £33,250 to £34,000 per annum with opportunities to grow your career with Hilton.
• Incredible travel perks – Enjoy discounted hotel stays through our Go Hilton travel programme, with room rates as low as $40 USD per night at participating hotels worldwide.
• Food and beverage discounts – Receive 50% off food and beverage at participating outlets.
• Free meals on duty – Helping you stay energised throughout your shift.
• Generous holiday allowance – Enjoy 28 days' holiday including bank holidays, increasing with service.
• Own a piece of Hilton – Through our Employee Stock Purchase Programme (ESPP), eligible Team Members can invest in Hilton shares at a 15% discount.
• Pension scheme – Supporting you as you plan for the future.
• High street discounts – Access a range of exclusive savings through Perks at Work.
• Mental health resources – Through our Care for All hub, Team Members have access to wellbeing resources, alongside free counselling and support through our Employee Assistance Programme (EAP).
• Crisis Concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for practical support and emotional care.
• Career development opportunities – Grow with Hilton through learning and development programmes designed to support your personal and professional growth.
• Benefits availability may vary depending on Team Member location and terms and conditions of employment.

Responsibilities
Here’s what you’ll do during a typical day:

• Lead event set-up operations: Provide overall strategic direction to ensure all event spaces are prepared accurately, efficiently, and in line with client specifications
• Drive seamless event turnover: Oversee breakdown and clean-up procedures to maintain high standards of cleanliness, organization, and readiness for future functions
• Uphold space presentation standards: Guide team members with tasks such as furniture care, floor maintenance, carpet cleaning, and overall banquet space presentation
• Support event success: Assist with planning, organization and execution of all banquet functions
• Enhance guest experiences: Collaborate with the other F&B and Culinary teams to monitor service and product quality, address guest feedback, resolve issues, and support improvements to the banqueting experience
• Champion company culture: Foster a diverse, high-performing team by integrating Hilton’s values into all event initiatives, creating a guest- and team member-centric environment, and leading with direct, meaningful engagement
• Develop and guide talent: Advocate for team members through career development planning, mentorship, and succession strategies while maintaining an open-door policy, resolving conflicts effectively, and ensuring a productive, motivated work environment

Qualifications
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world‑class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.

Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
About The Team
How We’ll Help You Thrive
Benefits
At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves, care for members of their team, and care for their loved ones. Eligible Team Members receive free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.