Conference and Banqueting Assistant Manager

Forest of Arden Hotel & Country Club; Birmingham; On-site; GBP 28,000 - 34,000; Full time

Benefits offered by this job

Salary £30,900 per year

Hotel discounts for staff

28 days holiday (incl. bank holidays)

Employee assistance line

Free meals on shift

Referral bonus £500

Training and progression opportunities

Job summary

The Forest of Arden Hotel & Country Club in Birmingham is seeking a Conference and Banqueting Assistant Manager to support the delivery of high quality events. You will assist in overseeing conference and banqueting operations and supervise the events team to ensure seamless service and guest satisfaction.

Key duties include coordinating with sales, managing event set-up and breakdown, and maintaining standards across all event spaces.

Qualifications

• Experience in conference and banqueting, hospitality, or event management
• Hands-on, detail-oriented and service-driven
• Ability to manage multiple events in a fast-paced environment
• Ability to lead and motivate a team
• Knowledge of health and safety regulations in food and beverage service

Responsibilities

• Assisting in day-to-day operations of the conference and banqueting department, ensuring all events are executed to the highest standard
• Supervising and leading the events team, providing guidance and support during service
• Coordinating with the sales and events teams to ensure all client requirements are met
• Managing event setup and breakdown, ensuring rooms are prepared according to event specifications
• Ensuring all food and beverage service runs smoothly and efficiently throughout events
• Upholding high standards of service, cleanliness, and presentation in all event spaces
• Handling guest requests and resolving any issues to ensure a seamless experience
• Assisting with staff training and development to enhance service quality
• Monitoring stock levels and liaising with suppliers to ensure all necessary materials are available
• The ideal person for this role will be enthusiastic about change, focused on details and trusting.

Skills

Leadership

Organization

Problem-solving

Customer service

Team supervision

F&B service (knowledge)

Job description

Conference and Banqueting Assistant Manager

Forest of Arden Hotel & Country Club

Salary: £30.900 per annum
Job Type: Permanent
Hours: Full-time
Town: Birmingham

The Forest of Arden Hotel and Country Club is set in peaceful Warwickshire countryside and is well placed for access to Birmingham, Coventry, and other major centres. Birmingham Airport, the National Exhibition Centre and motorway links to the M6 and M42 are all within a few miles of the hotel.

We are looking for a motivated, detail-orientated, and service-driven Conference and Banqueting Assistant Manager to support the successful delivery of high quality events. In this role, you will assist in overseeing conference and banquet operations, ensuring seamless event execution and an exceptional guest experience.

What we offer

• £30.900 per annum
• Hotel discounts across all Axiom Hospitality hotels – colleague rates and up to 50% discount on F&B;
• 28 days holiday, including bank holidays, increasing yearly to 33 days;
• Discounts across retail, restaurants, events and more through our benefits & rewards portal;
• Access to our Employee Assistance Line to support your Mental Health and Wellbeing;
• Use of Stream Financial Wellbeing platform, allowing instant access to your pay;
• Yearly complimentary Axiom Xcape stayover after one year of service;
• A growing team with great training, progression, and promotion opportunities;
• Rewards for referring a friend: referral bonus for recommending a new team member starts at £500 per successful hire;
• Free meals while on shift;
• Length of service awards, ranging from 1 year to 3, 5, 10 and 20-year rewards and more!

Your role

As Conference and Banqueting Assistant Manager, you will play a key role in supporting the management of event operations, supervising the team, and ensuring each event runs smoothly from start to finish.

Respnsibilities will include but are not limited to:

• Assisting in the day-to-day operations of the conference and banqueting department, ensuring all events are executed to the highest standard
• Supervising and leading the events team, providing guidance and support during service
• Coordinating with the sales and events teams to ensure all client requirements are met
• Managing event setup and breakdown, ensuring rooms are prepared according to event specifications
• Ensuring all food and beverage service runs smoothly and efficiently throughout events
• Upholding high standards of service, cleanliness, and presentation in all event spaces
• Handling guest requests and resolving any issues to ensure a seamless experience
• Assisting with staff training and development to enhance service quality
• Monitoring stock levels and liaising with suppliers to ensure all necessary materials are available
• The ideal person for this role will be enthusiastic about change, focused on details and trusting.

The core skills and experience required to succeed:

• Previous experience in conference and banqueting, hospitality, or event management
• Strong leadership skills with the ability to supervise and motivate a team
• Excellent organizational and problem-solving abilities, with a hands-on approach
• Ability to manage multiple events simultaneously in a fast-paced environment
• Strong customer service skills with a passion for delivering outstanding experiences
• Knowledge of food and beverage service, including health and safety regulations

You must have the right to work in the UK to be eligible for this role. Documented evidence of eligibility will be required from all candidates prior to commencing employment.

Having these core skills will put you one step further to joining Axiom Hospitality and Forest of Arden Hotel & Country Club.

Opportunities for all

At Axiom Hospitality, we thrive on differences and believe it is critical to our success as a fast-growing hospitality company with global aspirations. We are proud to be an equal-opportunity workplace that seeks to recruit, develop, and retain the most talented people from various backgrounds, perspectives, and skills. We, therefore, encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

At Axiom Hospitality, we are making efforts to reduce our carbon, energy, water and waste footprint. We strive to be ethical in all we do and want to be a thriving, sustainable and responsible business for our people, our communities and our planet. Working closely with our Hotel Owners, we are committed to the journey to sustainability. In addition, we are working to reduce our hotels’ impact on the environment through internationally recognised eco-label certification.

Our hotels strive to be active members of their local communities by giving back where they can. Supporting local charities is important to our teams, from volunteering at soup kitchens to collecting donations and fundraising. Our hotels aim to leave a positive impact on their neighbourhoods. At Axiom Hospitality, we are working closely with our stakeholders to support our social impact commitment. Caring about people extends outside our business and is part of our DNA.