Conference and Banqueting Assistant

Leonardo Hotels; Birmingham; On-site; GBP 20,000 - 26,000; Full time

Job summary

A leading hotel chain in Birmingham seeks a Meetings and Events Porter to ensure a first-class experience for guests. The role involves setting up and clearing rooms, effective communication, and working independently as well as in a team during events. The hotel offers development opportunities through training and wellness support. Benefits include room discounts, meals on duty, and a recognition scheme.

Benefits

Special rates on hotel rooms

Meals on duty

Wellbeing support

Ongoing training

Recognition scheme

Qualifications

• Experience in a customer-facing role desirable.
• Ability to work independently as well as in a team.
• Attention to detail in a fast-paced environment.

Responsibilities

• Meet clients' needs with a positive attitude.
• Greet organisers and meet guests' needs.
• Support event set-up with AV support.

Skills

Positive attitude

Effective communication

Self-motivated

Teamwork

AV support knowledge

Job description

As a Meetings and Events (M&E) Porter, you'll be a face of the hotel, bringing your warm and friendly personality to work every day. This busy, hands-on role within the M&E department requires great attention to detail as you set up, refresh, and clear rooms to the high Leonardo standard. You'll work as part of a vibrant team to ensure all guests have a first-class experience.

We value our colleagues as much as our guests. Once you're part of the team, you're part of the Leonardo community. We support your development through our "GROWonline" learning portal, regular coaching, training, and wellness webinars, helping you progress in your hospitality career. With practical training and clear pathways for advancement, you'll be on a path to a bright future in hospitality.

Key Responsibilities:

• Think on your feet to meet clients' needs with a positive attitude.
• Communicate effectively: greet organisers, meet guests' needs, and collaborate to achieve departmental KPIs.
• Be self-motivated and comfortable working independently at times.
• Work well within a team during large events.
• Support event set-up with AV support (desirable).

Additional Information:

• Disability Confident employer: we encourage applicants with disabilities to apply and will generally offer an interview if minimum criteria are met.
• Benefits include special rates on Leonardo Hotel rooms across the UK & Europe, a recognition scheme with vouchers, meals on duty, a talent referral scheme, regular celebrations and awards, access to pension, life assurance, wellbeing support, and ongoing training with progression opportunities.