Conduct Risk Manager

Aviva; London; Hybrid; GBP 60,000 - 70,000; Full time

Job summary

A leading insurance company is seeking a Conduct Risk Manager for its team. This role involves managing conduct outcomes and engaging with stakeholders. Candidates should have a strong understanding of the regulatory landscape, experience in data interpretation, and the ability to advise senior leaders. The position offers a competitive salary and a variety of employee benefits, including a generous pension scheme and flexible working options.

Benefits

Bonus opportunity - 10% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Up to 40% discount on Aviva products

Up to £1,200 in free Aviva shares per year

Supportive policies including parental leave

Flexible benefits to suit individual needs

Paid volunteering days

Qualifications

• Strong understanding of the regulatory landscape around customer outcomes within a Financial Services or Insurance setting.
• Proven ability to interpret and apply regulatory requirements to business processes and customer journeys.
• Confident in engaging with senior leaders to advise, support, and influence decisions.

Responsibilities

• Managing the monthly reporting cycle of Conduct Outcomes.
• Engaging with Conduct Outcome Owners and Underwriting teams.
• Assisting in the creation of reports for senior stakeholders.

Skills

Strong understanding of the regulatory landscape

Proven ability to interpret regulatory requirements

Confident in engaging with senior leaders

Ability to interpret data sources

Experience in managing multiple demands

Job description

Conduct Risk Manager

London, Perth, York, Norwich or Leeds

Salary: National circa £60,000 and London – circa £70,000

Would you love to work in a progressive, highly motivated team with the customer at the heart of everything they do? Are you someone who thrives in a fast-paced environment, enjoys variety in your work, and can confidently engage with stakeholders across the business? If so, we’d love to hear from you!

A bit about the job:

This role supports the Head of Underwriting Quality, with a focus on monitoring, evidencing, and reporting customer outcomes across Commercial Lines.

You’ll be responsible for:

• Managing the monthly reporting cycle of Conduct Outcomes, including the Price & Value outcome into the CL Customer Outcome & Insights Forum.
• Engaging with Conduct Outcome Owners and Underwriting teams to evidence good outcomes and address actual or potential customer harm.
• Supporting the embedding and maintenance of the Commercial Lines Conduct strategy and frameworks to enhance conduct culture and ensure an “is it right?” ethos.
• Managing libraries and frameworks that help identify and evidence customer outcomes.
• Assisting in the creation of reports for senior stakeholders and supporting the smooth running of the CL Customer Outcome & Insights Forum.

Skills and experience we’re looking for:

• Strong understanding of the regulatory landscape around customer outcomes within a Financial Services or Insurance setting, including experience with Consumer Duty.
• Proven ability to interpret and apply regulatory requirements to business processes and customer journeys.
• Confident in engaging with senior leaders to advise, support, and influence decisions.
• Ability to interpret and use data sources to improve the customer journey and inform decision-making.
• Experience in managing and prioritising multiple demands in a dynamic environment.

What you’ll get for this role:

Our purpose - with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague.

• Salary National circa £60,000 and London – circa £70,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity - 10% of annual salary Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit to help you get expert support when you need it
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work · Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools
• Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.

To find out more about working at Aviva take a look here

We'd love it if you could submit your application online. If you require an alternative method of applying, please give Jessica Mason a call on 07387 545 666 or send an email to [e-mail]