Conduct Risk Analyst

TN United Kingdom; London; On-site; GBP 100,000 - 125,000; Full time

Job summary

An established industry player seeks a dedicated professional to manage Conduct Risk and complaints within their compliance function. This role involves collaborating with various business units to resolve issues, maintaining records, and ensuring compliance with regulatory standards. Candidates should have a minimum of 2 years' experience in complaints management, preferably in the London insurance market, and possess strong communication and analytical skills. Join a forward-thinking company that values innovation and commitment to excellence, and contribute to shaping their compliance landscape.

Qualifications

• 2+ years of experience in complaints management within the insurance market.
• Strong communication and analytical skills are essential.

Responsibilities

• Manage Conduct Risk elements, including complaints management.
• Support the Compliance Officer in reporting and risk assessments.

Skills

Communication Skills

Attention to Detail

Investigative Skills

Analytical Skills

Conduct Risk Knowledge

Tools

Microsoft Office

Job description

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Company Overview

We are one of the world’s leading Specialty Insurers, with deep expertise in our chosen lines of business, an unparalleled track record, and a solid balance sheet. We evaluate and manage risk like no one else in the industry. Looking beyond profit, empowering our people, and delivering on our commitments are at the core of our customer values. We have a desire to grow and provide creative and innovative solutions to our clients.

Job Responsibilities

1. Assist in managing the Conduct Risk elements of the International Compliance function, including complaints management, to meet company and regulatory expectations.
2. Handle all aspects of complaints management, maintain relevant records, investigate complaints, and liaise with business units to resolve issues.
3. Communicate with complainants and their representatives, keeping them informed and bringing complaints to a resolution.
4. Support the Compliance Officer – Conduct Risk in reporting related to complaints, including external regulatory reporting and internal reporting to International Boards and Committees.
5. Maintain and update complaints handling procedures and training modules; review FOS/regulatory papers on complaints handling.
6. Assist with the completion and submission of Conduct Risk related to Lloyd’s and regulatory returns.
7. Support the Compliance Officer - Conduct Risk in fulfilling Lloyd’s minimum standards and provide support for risk assessments, thematic reviews, and audits.
8. Obtain and analyze Conduct Risk-related management information, incorporating this into reporting dashboards and providing insights.
9. Liaise with business units to respond to Conduct Risk queries efficiently.
10. Contribute to the implementation of complaints and Conduct Risk objectives in the annual Compliance Plan.

Candidate Requirements

• Minimum of 2 years' experience handling complaints from advice to conclusion, preferably within the London insurance market.
• Strong communication skills, both verbal and written.
• Attention to detail and ability to interpret information accurately.
• Proficiency in Microsoft Office and investigative/analytical skills.
• Knowledge of Conduct Risk, particularly in the UK, is desirable.