ConciergeNew

TN United Kingdom; Bodmin; On-site; GBP 20,000 - 30,000; Part time

Job summary

An established industry player is seeking a Concierge to enhance visitor experiences at a leisure center. This role involves delivering exceptional customer service, managing inquiries, and facilitating memberships. You'll play a crucial role in maintaining high standards of cleanliness and support daily operations. With opportunities for learning and development, along with industry-leading pay rates, this position offers a chance to grow within a vibrant community. If you are passionate about customer service and enjoy working in a team, this is the perfect opportunity for you.

Benefits

Learning & Development Opportunities

Discounted Gym Membership

Health Assurance

Career Pathways

Social Events

Discounts on Retailers

Discounts on Villas and Ski Chalets

Qualifications

• Strong focus on customer service and a passion for people.
• Good IT, literacy, numerical, and communication skills.

Responsibilities

• Be the first point of contact for customers and handle inquiries.
• Manage transactions and assist with membership sales.

Skills

Customer Service

Communication Skills

IT Skills

Team Player Mentality

Health and Safety Knowledge

Administrative Experience

Job description

GLL is looking for a Concierge at Bodmin Leisure Centre in Cornwall, up to 22 hours per week, including evening and weekend shifts. If you have a passion for people and can deliver first-class customer service, this is your chance to join one of the UK's largest leisure groups.

As a Concierge, you'll make a difference to every visitor, whether through a warm welcome or by selling memberships to enhance their lifestyles.

Your role involves responding to inquiries, converting them into memberships, answering calls, handling transactions, and engaging in community outreach projects. You'll also support your team by preparing facilities and maintaining the centre's cleanliness, always ensuring high customer service standards.

What you need:

• A strong focus on customer service
• Passion and personality
• Knowledge of health and safety
• Team player mentality
• Good IT, literacy, numerical, and communication skills
• Some experience in administration

What you’ll do:

• Be the first point of contact for customers
• Answer incoming calls and handle inquiries
• Manage transactions, including setting up direct debits and cash handling
• Assist with membership enquiries and sales
• Set up equipment for activities
• Support daily operations, including preparing facilities and general upkeep

Benefits:

• Learning & development opportunities
• Discounted gym membership for you and your partner
• Industry-leading pay rates
• Opportunity to join the GLL Society with social events
• Discounts on villas in Portugal and ski chalets in Bulgaria
• Health assurance
• Career pathways and professional development
• Discounts across retailers (GLL Extras), Red Letter Days, Buy A Gift, and spa treatments