Concierge Worker

TN United Kingdom; Salford; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An established social justice charity seeks dedicated individuals to support vulnerable people in the community. This role offers a unique opportunity to make a meaningful impact on lives while working flexibly between property visits. Join a dynamic team committed to delivering results and supporting your career development. Enjoy excellent benefits, including generous leave and a cycle-to-work scheme, as you help shape a safer and more supportive environment for those in need.

Benefits

Generous annual leave

Occupational sick pay scheme

Cycle-to-work scheme

Flexible working arrangements

Qualifications

• Commitment to Nacro’s values and understanding of safeguarding.
• Knowledge of issues affecting vulnerable adults and homelessness.

Responsibilities

• Act as a point of reference for service users and external agencies.
• Monitor access and log incidents to ensure safety and compliance.

Skills

Understanding of Criminal Justice System

Safeguarding knowledge

Ability to work with vulnerable adults

Tools

Mainstay system

Job description

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We believe that a career is not just about earning a living; it's about having your say and making positive changes in the lives of vulnerable people.

We are a national social justice charity with over 50 years of experience in changing lives, building stronger communities, and reducing crime.

This role provides an excellent springboard into other criminal justice professions and housing roles.

Key Responsibilities

1. Act as an initial point of reference for service users and external agencies.
2. Implement security systems, ensuring the safety and security of the service, and respond to faults as needed.
3. Monitor access to the services and visitors; log and report incidents and antisocial behaviour.
4. Ensure compliance with health and safety policies and practices.
5. Escalate incidents to on-call services when necessary.
6. Maintain accurate written records (e.g., incidents, handovers, support or risk plans).
7. Report maintenance issues, such as emergency repairs.
8. Process referrals to the service using the Mainstay system.

What we want from you

• Understanding and commitment to Nacro’s values.
• Knowledge of issues affecting people in contact with the Criminal Justice System and/or experiencing homelessness.
• Understanding of safeguarding.
• Ability to work with vulnerable adults with complex needs (e.g., substance misuse, physical health, mental health, employment, and housing support).

What you can expect from us

• A dynamic and supportive team dedicated to delivering results for the people we support.
• The opportunity to work flexibly within the community; this role allows remote work between property visits.
• A commitment to your learning and career development.
• Excellent benefits, including generous annual leave, additional special leave, an occupational sick pay scheme exceeding statutory requirements, and a cycle-to-work scheme.

An Enhanced DBS check is required for this role.

For further information about the role, please click [link].