Concierge (Weekends)

TN United Kingdom; Horley; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a forward-thinking leisure group as a Customer Service Advisor, where your passion for people and exceptional customer service will shine. This role offers the opportunity to be the first point of contact for customers, handling inquiries and transactions, while ensuring a welcoming environment. With a focus on career growth, you will benefit from extensive training and development opportunities, alongside exclusive discounts and health assurance. Become part of a vibrant team and contribute to enhancing the lifestyle of our members in a rewarding and dynamic workplace.

Benefits

Discounted gym membership

Learning & development opportunities

Health assurance

Exclusive discounts on villas and ski chalets

Career pathways and professional development

Discounts across retailers

Qualifications

• Strong focus on customer service with a passion for helping others.
• Good IT, literacy, numerical, and communication skills.

Responsibilities

• Be the first point of contact for customers, answering calls and handling transactions.
• Manage membership enquiries and sales while maintaining cleanliness in the centre.

Skills

Customer Service

Communication Skills

IT Skills

Numerical Skills

Administration Experience

Team Player

Health and Safety Knowledge

Job description

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Customer Service Advisor at Horley Leisure Centre

GLL is looking for a Customer Service Advisor to support weekend shifts on a rota basis. If you have a passion for people and the ability to deliver first-class customer service, this is your chance to be part of one of the largest leisure groups in the UK.

As a Customer Service Advisor, you'll make a difference to every person who walks through our centres, whether through a warm welcome or by selling memberships to enhance their lifestyle.

Our Customer Service Advisors respond to enquiries, converting them into memberships. You may be the first point of contact for customers, answering calls, handling transactions, managing queries, and participating in outreach projects. Your focus will be on ensuring our customer service level remains high at all times.

What you need:

• A strong focus on customer service
• Passion and personality
• Knowledge of health and safety
• Great team player
• Good IT, literacy, numerical, and communication skills
• Some experience of administration

What you’ll do:

• Be the first point of contact for customers
• Answer incoming calls
• Handle transactions, including setting up direct debits and cash handling
• Manage membership enquiries and sales
• Set up equipment
• Support your team daily by preparing studios, gyms, or sports halls for activities and maintaining the centre's cleanliness

Benefits of working with GLL:

• Learning & development opportunities for career growth
• Discounted gym membership for you and your partner
• Full-time permanent position
• Industry-leading pay rates
• Opportunity to join the GLL Society with social events and a voice in management
• Exclusive discounts on villas in Portugal and ski chalets in Bulgaria
• Health assurance
• Career pathways and professional development, including comprehensive training
• Discounts across retailers (GLL Extras), 25% off Red Letter Days and Buy A Gift, 20% off GLL spa treatments