Concierge Security Officer

Manchester Arndale; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company based in Reading is seeking a professional Concierge Security Officer. You will be responsible for providing excellent front-of-house service, managing access control, and ensuring a safe environment for clients and staff. A valid SIA Licence is essential along with previous experience in security. The role requires flexibility to work 12-hour shifts, both days and nights.

Qualifications

• Valid SIA Licence is essential.
• Previous experience in a concierge or security role preferred.
• Ability to remain calm in high-pressure situations.

Responsibilities

• Provide a professional front-of-house service.
• Manage access control for staff and visitors.
• Monitor CCTV systems and conduct security checks.
• Respond promptly to incidents and emergencies.

Skills

Excellent communication

Customer service focus

Attention to detail

Flexibility

Job description

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role:

We are seeking a professional and customer-focused Concierge Security Officer to join our team. This role combines front-of-house responsibilities with maintaining a safe and welcoming environment for clients, visitors, and staff.

Key Responsibilities

• Provide a professional and friendly front-of-house service.
• Manage access control for staff, visitors, and contractors.
• Monitor CCTV systems and conduct regular security checks.
• Respond promptly to incidents, alarms, and emergencies.
• Maintain accurate records of daily activities and incidents.
• Assist with general enquiries and deliver excellent customer service.
• Ensure compliance with all security procedures and protocols.

Candidate Requirements

• Valid SIA Licence (essential).
• Previous experience in a concierge or security role (preferred).
• Excellent communication and interpersonal skills.
• Strong customer service focus and attention to detail.
• Flexibility to work varied 12-hour shifts, including days and nights.
• Professional appearance and demeanour.
• Ability to remain calm and professional in high-pressure situations.

Additional Requirements

All successful applicants will be required to undergo screening and vetting in line with BS7858 standards.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.