Concierge Security Officer

Corps Security; Manchester; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Company sick pay scheme

Paid SIA license renewals

Enhanced Family Leave Pay

Cycle to Work Scheme

High staff discounts & rewards scheme

Access to Digital GP

Excellent pension scheme

Death in Service - £5000

Recruitment bonus scheme

New business lead scheme

Employee assistance programme

Job summary

Corps Security is seeking a friendly Concierge Security Officer to ensure a safe, comfortable environment for Client staff in an executive workspace. You will deliver consistent service on site, handle incidents professionally, and escalate as required while embracing site culture.

The role is 20 hours per week, Monday to Friday 17:00–21:00, on-site in Manchester. You will contribute to security operations, build relationships with guests, and support management in service improvements.

Qualifications

• Excellent communication skills and a strong customer focus.
• A valid SIA Front-Line License - essential
• Ability to work to deadlines, multitasking and working under pressure.
• Excellent IT skills including Microsoft Office (e.g. Excel)
• Able to achieve a standard DBS and vetting to BS7858 Standards

Responsibilities

• High standards of performance, professionalism, and customer service at all times.
• Full compliance with operational instructions (e.g. alarm responses, building access, Production) and external regulations.
• Reporting/Escalating issues following Chain of Command.
• Produce clear, logical, and well-written operational reports to required timeframes.
• To be fully conversant with site systems and procedures.
• Support Corps Security and site management teams in identifying and implementing service improvements.
• To build relationships with internal and external guests to enhance the security provision.
• To have a deep understanding of all changes in building occupiers, set up and productions; and to ensure information is passed both upwards and cascaded downwards.
• Maintaining safety and security through the operation of the integrated security systems.
• Liaise with supervisors and both Corps Security and management with regards to building maintenance and H&S issues.
• Liaise with external authorities including the police.
• Ensure all policies and procedures are followed.
• Providing immediate response in the event of any minor/major incidents, ranging from responding to medical incidents, fire alarm activation/evacuations and crisis response.

Skills

Customer service

Communication

Job description

Who are we?

Founded in 1859, The Corps of Commissionaires Management Limited, now Corps Security, was a business initially built to provide employment for ex-servicemen on return from the Crimean War.

Who are we looking for?

We are looking for a friendly, customer service focused Concierge Security Officer to ensure a safe and comfortable environment for Client staff, in an executive intimate workspace.

You will undertake a crucial role for the business by ensuring consistent service delivery on site in a professional manner, handling incidents in a professional and organised manner whilst always adhering to escalation procedures. You need to take an active role in enhancing the delivery of security operations by ensuring all tasks are completed by all relevant departments but to also understand the culture fully at site.

You will work - 20hrs per week, Mon-Fri 1700-2100.

What we offer:

We are a recognised Real Living Wage Foundation partner and Social Enterprise. We offer a wide range of industry leading benefits, including:

• Company sick pay scheme
• Paid SIA license renewals
• Enhanced Family Leave Pay
• Cycle to Work Scheme
• High staff discounts & rewards scheme
• Access to Digital GP
• Excellent pension scheme
• Death in Service - £5000
• Recruitment bonus scheme
• New business lead scheme
• Employee assistance programme

What you will need:

• Excellent communication skills and a strong customer focus.
• A valid SIA Front-Line License - essential
• Confidence and ability to establish and maintain good and effective working relationships at all levels.
• Ability to work to deadlines, multitasking and working under pressure.
• Excellent IT Skills including Microsoft Software Packages (e.g. Excel)
• Able to achieve a standard DBS and vetting to BS7858 Standards

What are you going to do:

• High standards of performance, professionalism, and customer service at all times.
• Full compliance with operational instructions (e.g. alarm responses, building access, Production) and external regulations.
• Reporting/Escalating issues following Chain of Command.
• Produce clear, logical, and well-written operational reports to required timeframes.
• To be fully conversant with site systems and procedures.
• Support Corps Security and site management teams in identifying and implementing service improvements.
• To build relationships with internal and external guests to enhance the security provision.
• To have a deep understanding of all changes in building occupiers, set up and productions; and to ensure information is passed both upwards and cascaded downwards.
• Maintaining safety and security through the operation of the integrated security systems.
• Liaise with supervisors and both Corps Security and management with regards to building maintenance and H&S issues.
• Liaise with external authorities including the police.
• Ensure all policies and procedures are followed.
• Providing immediate response in the event of any minor/major incidents, ranging from responding to medical incidents, fire alarm activation/evacuations and crisis response.

Diversity is important to Corps Security; we believe that each individual has unique talents to contribute to the business. We believe that creating an inclusive environment in which individuals are valued is fundamental to our business success and we are committed to working towards achieving this.

Corps Security adheres to the principles of Equal Employment Opportunities (“EEO”) benefits both the Company and its colleagues. EEO assists colleagues to develop to their full employment potential while the Company benefits from having a diverse, inclusive, and enthusiastic workforce.

Corps Security is committed to providing support to members of the armed forces, veterans and their families which is set out in the Armed Forces Community Covenant. Veterans are guaranteed an interview where their previous employer was the armed forces and who meet the minimum requirements for the position.

Under the current data protection legislation, we are required to notify you, as a candidate for employment with Corps Security, of certain information.