Concierge / Resident Services Officer

Block Recruit; London; On-site; GBP 33,000; Full time

Job summary

An established industry player is seeking a dedicated Concierge / Resident Services Officer to join their prestigious front-of-house team. This role is ideal for a professional who prides themselves on delivering exceptional customer service in a luxury environment. As the first point of contact for residents and visitors, you will ensure a welcoming atmosphere while managing queries and maintaining the highest standards of presentation and cleanliness. This is a fantastic opportunity to be the face of a luxury development, ensuring residents feel safe, valued, and well cared for every day.

Benefits

28 Days Paid Annual Leave

Smart Suit Required

Working on Bank Holidays Required

Qualifications

• 3+ years of experience in a luxury residential building.
• Exceptional customer service and front-of-house experience.

Responsibilities

• Welcome residents and guests with warmth and professionalism.
• Handle queries, deliveries, and service requests efficiently.

Skills

Customer Service

Communication Skills

Attention to Detail

Basic Computer Literacy

Job description

Job Title:Concierge / Resident Services Officer

Salary:Circa £33k per annum

Location: High-End Residential Development, London W2
Hours: Monday–Friday 8am–5pm, Sunday 8am–12pm
Working on Bank Holidays Required | 28 Days Paid Annual Leave
Smart Suit Required at All Times

We’re recruiting an experienced and professional Concierge / Resident Services Officer to join the front-of-house team at a prestigious, luxury residential building. This role is perfect for someone who takes pride in providing outstanding customer service and enjoys working in a high-standard environment.

The Role:

As the first point of contact for residents and visitors, your duties will include:
Welcoming residents and guests with warmth and professionalism
Handling queries, deliveries, and service requests efficiently
Monitoring building access, visitor logs, and CCTV
Coordinating maintenance requests and contractor access
Maintaining the cleanliness and presentation of common areas
Supporting emergency procedures and ensuring health & safety standards are met

What We’re Looking For:

Min 3 Years experience: Concierge or Porterin a luxury residential building

Exceptional customer service and front-of-house experience

Strong communication skills and a proactive approach

High attention to detail with a focus on building cleanliness and presentation

Basic computer literacy for reporting and communication

Previous experience in luxury residential building

Knowledge of plant room equipment (desirable but not essential)

This is a fantastic opportunity to become the face of a luxury development, ensuring residents feel safe, valued, and well cared for every day.

Apply now!